Error when scanning | Elementor

  • Resolved dlx

    (@deeluuxe)


    1 week, 1 day ago

    Hello!
    When scaning the site for malware the scanner stops and displays an error. In the logs of the webserver I see this:

    [Thu Sep 24 15:13:53.077297 2026] [proxy_fcgi:error] [pid 1041314:tid 1041316] [remote 94.219.40.197:58958] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot redeclare class Elementor\Core\Base\Document (previously declared in /var/www/clients/client/web70/web/wp-content/plugins/elementor/core/base/document.php:37) in /var/www/clients/client/web70/web/wp-content/plugins/elementor/core/base/document.php on line 37’, referer: https://domain-xyz.de/wp-admin/options-general.php?page=spbc&spbc_tab=scanner

    I´ve tried to add “wp-content/plugins/elementor” to the “Directory and file exclusions for the malware scanner” but this does not help.

    Do you have any idea what I can do?

    Best regards!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    1 week, 1 day ago

    Hello @deeluuxe,

    We’ve fixed the issue. Could you please install the fix version from this link?

    Please follow these steps:

    • Go to the WordPress Administrator Dashboard → Plugins.
    • Find Security by CleanTalk → Deactivate.
    • After the page automatically refreshes, find Security by CleanTalk again → Delete and confirm by clicking “Yes, delete these files”.
    • Download the plugin archive from here:
    • Go to Plugins → Add New → Upload Plugin.
    • Choose the downloaded archive and click “Install Now”.

    Does it work?

    • This reply was modified 1 week, 1 day ago by amagsumov.
    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    1 day, 9 hours ago

    Hello.

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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