Email skipped

  • Resolved Wintercorn

    (@joomla-is-better)


    1 week, 4 days ago

    I’m repeatedy getting a single client email which is skipped. I’ve moved email providers to Gmail and it still happens. I can’t see why ONLY this client would be getting skipped.

    I’ve raised this before with AS but nothing helpful and now the licence has expired – of course – and I’m not buying another one whilst this doesn’t work.

    Any suggestions?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jawada

    (@jawada)

    1 week ago

    Hi @joomla-is-better

    Thank you for reaching out, and we sincerely apologize for the experience.

    Could you please share the ticket number you raised with us so we can investigate this further?

    Once we have the full background and details of your request, we’ll review the case and assist you accordingly. We’ll do our best to ensure the issue is addressed without any further delay.

    We look forward to hearing from you.

    Best Regards

    Thread Starter Wintercorn

    (@joomla-is-better)

    1 week ago

    Ticket #6703559 / October 23, 2025

    Thread Starter Wintercorn

    (@joomla-is-better)

    1 week ago

    If you re-open that ticket I can attached the email headers.

    Plugin Author Jawada

    (@jawada)

    6 days, 17 hours ago

    Hi @joomla-is-better

    Thank you for sharing the details. I checked the referenced ticket and found that our team had replied to the ticket; however, we did not receive a response from you, and the ticket was automatically marked as closed after 7 days of inactivity.

    I would be happy to assist you further with this case. However, I need approval from our higher support team before the ticket can be reopened. Additionally, since this case involves premium add-ons, I’m unable to provide support for it through the WordPress.org forum, in accordance with the forum’s policies and guidelines.

    I will update you as soon as I hear back from the team. Thank you for your patience and understanding.

    Best Regards

    Thread Starter Wintercorn

    (@joomla-is-better)

    4 days, 2 hours ago

    I did send the information by email but I’m not renewing to get support. I’m going to another ticket system.

    Plugin Author Jawada

    (@jawada)

    3 days, 18 hours ago

    Hello @joomla-is-better ,

    I completely understand, and I’d be happy to assist you with this case. You can always review your previous tickets, and I’ve also discussed this matter with our higher support team. We’re always available to assist with any questions or concerns you may have.

    Please note that the forum is primarily intended for assistance with the free core plugin. That said, I would recommend contacting us directly through our pre-sales portal so we can better understand your situation and explore the available options.

    One of the benefits of maintaining an active subscription is continued access to security and vulnerability fixes. We’d be happy to discuss the reasons behind your cancellation and see how we can assist further.

    Please contact us here: https://getawesomesupport.com/contact/

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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