Importing orders stuck/not happening

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  • Thread Starter davidecho

    (@davidecho)

    3 weeks, 6 days ago

    Hello I still need help on this please.

    Plugin Support fabiansctechsupport

    (@fabiansctechsupport)

    3 weeks, 5 days ago

    Hey David,

    Thanks for reaching out, and sorry to hear the WooCommerce v2 order import isn’t working as expected.

    Just a heads-up: based on the information shared in this post, I wasn’t able to locate your account in our backend, so a ticket submitted from within your Sendcloud account is really the best way forward and the fastest way for us to help you.
    You can find instructions on how to submit a ticket here: How to get support from Sendcloud

    We do have a WooCommerce troubleshooting guide, which includes order import issues as well; this could potentially help you: WooCommerce V2 Troubleshooter.
    However, without being able to look at your integration specifically, it’s a guessing game for me, and I cannot properly troubleshoot this from here.
    The logs in your integration will help us determine the issue.

    Please submit a ticket via Sendcloud directly so we can help you as quickly as possible.

    Thank you very much!

    Kind regards,
    Fabian – Technical Support Sendcloud

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