Core emal sent not using SMTP

  • traveler

    (@visualeight)


    2 days, 18 hours ago

    Hello, we use the YaySMTP feature to force all site generated and plugin generated emails to be passed over to our Sendgrid account. It was working great. However, a core email got sent from an auto-generated email of “wordpress@example.com,” it was subject line “[site name] Your Site is Experiencing a Technical Issue,” and the message was:

    “Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Redirection…”

    I understand the content of the message and am not inquiring about that, but I’m concerned that this email did not get passed to Sendgrid, nor does it appear in the site’s email log. Being that it’s a core generated wordpress feature, shouldn’t this have been sent to Sendgrid rather than sent by the website?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    2 days, 18 hours ago

    Hi @visualeight ,

    Please note that, YaySMTP only provides a gateway for setting up mailers, but it does not control what is sent in actuality, so unfortunately we do not have knowledge about your email contents and how it is sent.

    That being said, on a personal opinion, I think autogenerated email is usually sent by WordPress to any WordPress user. Not necessarily sent by your site. But, certainly you can investigate more with WordPress team.

    Regards.

    Thread Starter traveler

    (@visualeight)

    2 days, 18 hours ago

    Thanks Bruce, the main takeaway is we have this set up to force the site to use it to send to Sendgrid. A core WP generated email was not sent. I’m trying to figure out if this can be troubleshot/fixed or if I should expect this to happen periodically?

    Plugin Support Bruce

    (@ninjateamwp)

    2 days, 17 hours ago

    Hi @visualeight ,

    Let me check with our technical team for more insight , I will feed you back as soon as possible.

    Thank you.

    Plugin Support mialewp

    (@mialewp)

    2 days, 10 hours ago

    Hi @visualeight,

    We sincerely appreciate your patience.

    Perhaps, your site currently has at least two SMTP instances running, which can cause an errors. Only one SMTP should be active on a site.

    The other SMTP might be configured at the hosting; please disable it. You should contact a developer or the hosting provider for assistance. Hope that could help.

Viewing 4 replies - 1 through 4 (of 4 total)

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