• Note – the site is hidden behind a Coming Soon page.

    Somehow in the course of getting this site set up, the default category has been partially deleted. The slug and the spot in the hierarchy is still there, but the name and the ability to access it in the Dashboard to repair it are both gone. Now the only thing showing where the name should be is a ?

    How can I fix this??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • This is most likely a corrupted category record in the WordPress database.

    First, back up your database. Then go to phpMyAdmin your WordPress databasewp_terms and find the category by its existing slug. If the term is there but the name is blank or showing incorrectly, edit that row and put the correct category name back in.

    Then check wp_term_taxonomy and make sure the same term_id has taxonomy set to category.After that, clear your WordPress/site cache and check Posts Categories again.

    Do not delete and recreate the category yet, because existing posts may still be attached to that category. Repairing the existing database record is the safer approach.

    Moderator threadi

    (@threadi)

    I can’t quite picture what that looks like right now. Can you show me a screenshot of it? See: https://wordpress.org/support/forum-user-guide/block-editor/#adding-screenshots

    Thread Starter catwingz

    (@catwingz)

    @mhmda81, for some reason I don’t see your response. I tried what you suggested and it didn’t work.

    Reading the others, it occurs to me that I don’t know if this makes a difference but, this is for the default product category in WooCommerce, not for a post. I am not near my computer to get a full screen view but this is taken with my phone:

    https://snipboard.io/oTnsiZ.jpg.

    On the desktop view the slug for fabric is visible. Fabric also shows in the category list when switching to a different category but the editing interface for the category to restore the name of Fabric remains absent.

    It will be awhile before I am where I can access the database and, if still appropriate, I will try that at that time.

    Thank you.

    Moderator threadi

    (@threadi)

    I recommend getting in touch with WooCommerce’s support about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any of their paid WooCommerce products or https://wordpress.org/support/plugin/woocommerce/ if you do not.

Viewing 4 replies - 1 through 4 (of 4 total)

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