Terrible Customer Service After 10+ Years With Yoast

  • nanolab

    (@nanolab)


    3 weeks, 5 days ago

    Please forward this feedback to Chaya Oosterbroek and the senior leadership team at Yoast.

    I have used Yoast for more than 10 years, and this is the first time I have needed support. I am currently experiencing a serious issue with Yoast’s SEO title and meta description fields, but unfortunately I have not received meaningful assistance.

    Being told that I am a free user was extremely disappointing from a long-term customer’s perspective. Because of this experience, I have decided to migrate to Rank Math today.

    I will also share my experience on relevant forums and review platforms so other users are aware.

    Thank you, and have a good day.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Michael Tiña

    (@mikes41720)

    3 weeks, 2 days ago

    Hi there @nanolab. Thanks for taking the time to share your feedback.

    We’re sorry to hear about your experience, especially after using Yoast for over 10 years. We appreciate your long-term trust in us and we apologize for any frustration. We do want to let you know that while live chat and direct email is reserved for premium subscribers, we aim to ensure that our free users still receive helpful assistance through the WordPress.org support forums.

    If you’d still be open, you can open a new thread in the forums and post your topic on the issue, and include all relevant details. Based on the issue you initially described, it usually pertains to a plugin or theme conflict. Our support team actively monitors these forums and will try their best to look into the issue and provide the next possible steps.

    Thread Starter nanolab

    (@nanolab)

    2 weeks, 2 days ago

    I have reported this issue multiple times through the WordPress support forum and your live website support. I have also seen your team responding to other posts, while my issue has not received even a single response:

    https://wordpress.org/support/topic/yoast-seo-metabox-crashes-with-e-isbeta-is-not-a/

Viewing 2 replies - 1 through 2 (of 2 total)

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