Problem with Meta feed.

  • Resolved gorabd

    (@gorabd)


    2 weeks, 6 days ago

    I’m trying to create a Facebook/Instagram ad but there is a error message which I suspect is some issue with the feed.

    Your ad won’t deliver to 20 placements
    No valid products in the product set: All the products in the selected product set are filtered out. Products must be loadable or visible to viewer. Products must be active or published. Products should not be expired. Products cannot be out of stock. 

    Error still there if I create a small set of products that are meeting the demands mentioned in the message.

    Status of the catalog in commerce manager shows all good and all products seemed to be uploaded. 0 upload failed and 0 issues reported.

    Any ideas?

    Feed configuration is set to standard of Meta / Facebook Catalog Feed.

    • This topic was modified 2 weeks, 6 days ago by gorabd.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    2 weeks, 6 days ago

    Hi @gorabd ,

    Could you please provide us with your debug log so we can review how it’s set up: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/

    Also, can you please confirm that these products are public or viewable/purchase via incognito or front end?

    Thread Starter gorabd

    (@gorabd)

    2 weeks, 6 days ago

    Debug log sent.

    Yes, the products are public and viewable/purchase via incognito.

    Plugin Support Tanjir Al Mamun

    (@tanjiralmamun)

    2 weeks, 5 days ago

    Hi @gorabd,

    Thanks for sending the log. The feed is generating correctly on the WordPress side, so the issue is with what Meta is reading rather than with what the plugin is producing.

    Check the feed link on your catalog’s data source in Commerce Manager against the one in your WordPress admin under Product Feed → Manage Feeds, in the Feed URL column. Every feed gets its own unique link, so if a feed is ever deleted and rebuilt, the replacement has a different link and the old one stops working. Meta carries on pulling the old link, which is why a catalog can look healthy with no errors reported while every product set built from it still comes out empty. That is what the “all the products in the selected product set are filtered out” message points to.

    If the links differ, update the data source, run a manual upload, then refresh your product set before building the ad again. If they already match, post back with the item count Commerce Manager reports after the upload alongside the count shown for the feed in Manage Feeds, and we can take it from there.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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