Notification inbox API fails

  • Resolved cascadingpixels

    (@cascadingpixels)


    3 weeks, 6 days ago

    MonsterInsights report exports complete successfully and appear under Insights → Tools → Report Export. However, the Notifications inbox is empty and displays an error fetching notifications.

    Technical details:

    • The affected AJAX action is monsterinsights_vue_get_notifications.
    • The request returns HTTP 200, not 401 or 403.
    • The response indicates a MonsterInsights notifications API/application error.
    • The problem affects both Administrator and delegated report-viewing roles.
    • CSV/XLSX export jobs complete successfully, confirming WP-Cron and Action Scheduler are working.
    • Delegated report viewers cannot access Tools → Report Export, so the missing completion notification prevents them from retrieving their exports.
    • This worked previously.
    • The behavior appears potentially related to the fix for the previously reported notification-request loop:
      https://wordpress.org/support/topic/is-there-an-issue-in-the-newest-version/

    MonsterInsights Pro: Version 11.1.2
    MonsterInsights – Page Insights Addon: Version 2.0.0
    MonsterInsights – EU Compliance: Version 3.0.0
    WordPress 7.0.3
    PHP 8.3

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    3 weeks ago

    Hi @cascadingpixels,

    Thanks for reaching out and sharing this!

    I had our team quickly look into it, but we were unable to clearly identify the cause.

    Since you’re using the paid version of MonsterInsights, could you please drop us a line through our support page if you haven’t already? This way, we can take a direct look at the issue.

    https://www.monsterinsights.com/my-account/support/

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the WordPress.org support forums for the free version, but I really appreciate your help!

    Thanks 🙂

Viewing 1 replies (of 1 total)

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