Operating System Issue

  • sw231

    (@sw231)


    1 week, 1 day ago

    Hi,

    I am using your ticket system and its great the only issue I can find is when a user creates a ticket and it shows their Operating System to the agent, this operating system isn’t accurate. For example I created a test ticket and it showed in the ticket info as operating system Windows 10 but I am using Windows 11.

    Is this the expected behaviour or is there a setting somewhere I’ve not done correctly?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    1 week, 1 day ago

    Hi there,

    Thanks for your message — glad to hear you’re enjoying the ticket system!

    What you’re seeing is expected behavior and not a misconfiguration on your side. The operating system shown in the ticket is based on the browser’s User-Agent string. Since the release of Windows 11, Microsoft has chosen to keep the same identifier (Windows NT 10.0) that was used for Windows 10.

    As a result, browsers like Chrome, Edge, and Firefox all report Windows 11 devices as Windows 10 in the User-Agent. This is intentional and done for compatibility reasons, so applications relying on that data can’t reliably distinguish between the two versions.

    So in short — everything is working as designed, even though it may look a bit misleading.

    If you have any other questions or need help with anything else, feel free to ask!

Viewing 1 replies (of 1 total)

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