Unable to retrieve site connection

  • Resolved albator13

    (@albator13)


    1 week, 1 day ago

    Ce plugin ne fonctionne pas lorsque vous l’avez désinstallé et ré-installé. rien à faire. Cela indique :

    Erreur lors de l’association de Site Kit

    Erreur inconnue (code : Unable to retrieve site connection. You may need to perform a plugin reset.).

    et quand on fait “reconfigurer le plugin”, ca va sur une page google :

    Error
    Unable to retrieve site connection. You may need to perform a plugin reset.

    Catastrophique.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 week, 1 day ago

    Bonjour @albator13, thanks for opening a support topic. You say that you have tried disconnecting and reconnecting the plugin but have you also tried a Site Kit reset? If not, please perform the reset and set up Site Kit once more. Do you still encounter the issue?

    If you are still seeing the issue, please could you share the following:

    1. Your Site Health information. You can use this form to share privately if preferred
    2. Did you previously have Site Kit working or has this happened from the start?
    3. Does the same happen when trying from an Incognito/private browsing window?

    Let me know if you have any other questions at this time.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 day, 13 hours ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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