Views in the GA4 “Pages and Screens”

  • Resolved Patryk

    (@patryktarachon)


    1 month, 3 weeks ago

    Hi,

    I don’t know where my thread went where you told me to register on your website and report the problem there. I did. Now, after recovering my password, logging in to your website doesn’t work, so I don’t want to waste time again, so I’m posting the query again.

    For several months, I’ve been trying to figure out why Google Analytics 4 isn’t recording the “Pages and Screens” report. Real-time traffic is visible on the website, but there’s no information about Views in both the “Real-time” and “Pages and Screens” tabs. I’ve exhausted all the possible solutions I know of to this problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jane

    (@janeaustin)

    1 month, 3 weeks ago

    Hi @patryktarachon

    We can’t find your ticket neither on our support forum.

    Is your query related to our GDPR plugin or our User Activity Tracking plugin?

    Our official support forum is here
    https://support.mooveagency.com/

    We can answer any questions there even those related to premium features.

    Finally, providing screenshots and more details help investigations.

    We also recommend checking basic troubleshooting tips:

    https://support.mooveagency.com/topic/basic-troubleshooting-tips/

    Hope this helps.

    Thread Starter Patryk

    (@patryktarachon)

    1 month, 3 weeks ago

    I won’t fight with your support forum; I’ve already posted a thread there, but I can’t log in, and the password reset doesn’t work. I don’t have time for this.

    I’ve been trying to implement GPDR for a client for several months (with your plugin, it’s unsuccessful). I appreciate the change to unify the buttons, but “Views” aren’t being reported in Google Analytics. I assume the DIVI plugin or its theme is to blame. I don’t know, other websites that don’t have DIVI work fine.

    Thread Starter Patryk

    (@patryktarachon)

    1 month, 3 weeks ago

    Response from DIVI support:

    At that point, Divi has done its part, as what happens afterward is outside of Divi’s control. The next step depends on how the third-party service accesses your website and reads the scripts. Since WordPress is outputting the scripts correctly, if they aren’t being detected, the issue is most likely with how the third-party reader is parsing or retrieving them.
    I am afraid there’s not much we ca do from our side here, since this is not related to Divi. For this project, I suggest reaching out to a freelancer for some personalized 1-on-1 sessions. They can take the time to review your entire setup and troubleshoot the problem further.
    I recommend using our vetted partner, Codeable. Codeable’s experts specialize in working with Divi and offer free project estimates, so you can get started with confidence.

Viewing 3 replies - 1 through 3 (of 3 total)

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