Repeat error: Kadence Performance is not caching! ….

  • lxb520

    (@lxb520)


    1 week, 6 days ago

    Hi,

    currently I am using kadence series theme and pugins, most work well,

    but Kadence Performance always display the error message, “Kadence Performance is not caching! visit the Settings Page and regenerate the advanced-cache.php file under the Advanced tab.”

    I did click the regenerate button multiple times, it just keep repeating this error message after every 1-2 mins.

    When I click the regenerate button, I can see /wp-content include the file advanced-cache.php

    2 mins later, it disappeared and error message popup at dashboard.

    I didn’t install any other third party cache plugins, why does this happened to my site?

    can you figure it out?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    1 week, 3 days ago

    Hi @lxb520,

    Thanks for flagging this!

    That dashboard message means WordPress is set up to use page caching (WP_CACHE is enabled), but the Kadence Performance drop-in at wp-content/advanced-cache.php is not actually loading on those requests. Regenerate is writing the file; something on the site is removing it again shortly after, or the drop-in is deleting itself when it does not think Kadence Performance is active or when the plugin path inside the file does not match where the plugin really lives.

    Here is what to try on the site:

    • In Plugins, confirm Kadence Performance (formerly Solid Performance) shows as Active, not only installed.
    • Go to Plugins and open the Drop-ins section (on recent WordPress versions). After you regenerate, check whether Kadence Performance Advanced Cache Drop-In stays listed for more than a few minutes.
    • Regenerate once more under Settings → Kadence Performance → Advanced, then without waiting on the dashboard, open your homepage in a private/incognito window. Right after that, check wp-content again (SFTP, hosting file manager, or your host’s file browser). If the file disappears on that first front-end hit, that usually points to a wrong plugin path in the drop-in or the plugin not booting on that request.
    • Open advanced-cache.php in an editor and look for the path to solid-performance.php under wp-content/plugins/. It should match your real folder name exactly (for example plugins/solid-performance/solid-performance.php). If you ever renamed the plugin folder or use a custom plugins directory in wp-config.php, deactivate Kadence Performance, fix the folder/path, activate again, then regenerate once.
    • In Tools → Site Health → Info, note anything under Directories and sizes and Active plugins, and whether another product is managing WP_CACHE or drop-ins.
    • If your host has malware scanning or WordPress hardening (Imunify, similar tools), check whether it is quarantining or deleting advanced-cache.php and ask to whitelist that file if needed.

    For a bit more detail on regenerate and debug logging, this guide may help: https://docs.nexcess.com/software/kadence/solid/performance/solid-performance-debug/

    Kindly reply with your Kadence Performance version, whether the file is still there immediately after a front-end visit, and (if you can) the plugins/… path line from inside advanced-cache.php with the domain redacted to help us narrow this down quickly.

    Thread Starter lxb520

    (@lxb520)

    1 week, 3 days ago

    @shanedelierrr Hi, thanks for your reply, but it looks like a copy and paste paragraph, and it doesn’t work at all, mostly I had tried before I raised the ticket here. I also asked gemini bot for help, but still can’t help me fix it. can you give me more option to fix the issue? or I can provide the backend access if you need it.

    Version 2.0.1

    PS, once I clicked the “regenerate….”,as long as I keep staying in the page, there was no error message, FYI When I click “regenerate….”, keep the tab-page, then open other page in new tab, not redirect from the current kadence performance-advanced page, all works well, once I close the window or directly click other page from the current tab, the error message would popup again.

    thank you

    • This reply was modified 1 week, 3 days ago by lxb520.
    • This reply was modified 1 week, 3 days ago by lxb520.
Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.