Data mismatch in forms and email
-
We’re using this plugin as an add-to-cart form and have run into an issue where the amount displayed on the form differs from the amount shown in the email notification.
After some debugging, it appears that the form header is not including the product price in the calculation. We were able to work around this by passing the product price through a new hidden field, which made the calculation on the form display correctly.
However, adding the hidden field created a new issue: the email calculation now counts the product price twice, resulting in an incorrect total. This suggests that the product price is not being included correctly in the form calculation, but it is being processed separately when generating the email.
We are also using the Pro version of the plugin.
Edit: We also use the plugin “Formidable WooCommerce” with this flow.Could you please explain why this is happening?
The page I need help with: [log in to see the link]
-
Hello @mohit2002
The forum is meant only for the free plugin. Since you are using the Pro version, please open a new ticket over here: https://formidableforms.com/new-topic/
Thanks!
You must be logged in to reply to this topic.
