plugin disconnected

  • abigailsaltz

    (@abigailsaltz)


    2 weeks, 1 day ago

    I am getting an error that says “Constant Contact Forms has detected errors that indicate a need to manually disconnect and reconnect your Constant Contact account. Visit the Connection Settings to manage.” However, there is no button to manually disconnect, it just says “disconnected.” How can I manually disconnect and reconnect? The initial log is here. After that, the response I see consistently in the log is:

    API.INFO: Attempting refresh in get_api_token. [] []
    API.INFO: Refresh token attempt failed in get_api_token. manual_reconnect [] []

    • This topic was modified 2 weeks, 1 day ago by abigailsaltz.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    Hi @abigailsaltz

    Can you verify which version of the plugin you’re on at the moment? If known, which day that the update was applied to the website?

    Give the “manual_reconnect” repetition, the plugin is definitely in a state of needing to manually disconnect, via the “Disconnect” menu page, and then re-connect again with a fresh authentication process.

    Thread Starter abigailsaltz

    (@abigailsaltz)

    2 weeks, 1 day ago

    @tw2113 I’m on version Version 2.21.0. We just installed the plugin on July 7th. I’m not seeing a “disconnect” button, because it’s already showing as “disconnected.”

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    If you visit /wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_connect in your site, there should be a button next to the “Status:” line

    Thread Starter abigailsaltz

    (@abigailsaltz)

    2 weeks, 1 day ago

    There isn’t. See here for what I see. And I’ve tried clicking the “connect” button shown in the linked image, but it just gives me a new key to paste, which I’ve done and has not worked.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    Is it giving you a proverbial loop where you paste the code and then save and then it’s still showing “Connect” etc?

    Curious if there’s some options that are “stuck”. I know we clear out connection details upon deactivation, so that’s worth trying. Deactivate and then re-activate. Then try connecting once more.

    Thread Starter abigailsaltz

    (@abigailsaltz)

    2 weeks, 1 day ago

    Yes. It gives me a new code, I paste it, and it doesn’t connect. If I deactivate will all the forms and everything disappear?

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    No, those should remain in the database, ready to be re-found upon re-activation. The forms and lists are stored as post types/meta

    Thread Starter abigailsaltz

    (@abigailsaltz)

    2 weeks, 1 day ago

    Thanks! Will they be removed from where they are on the website and have to re-added? I’m not the one that actually designs the website, so I want to be prepared for him to have to re-add them if needed.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    Nope, placement remains as well.

    jfculhane

    (@jfculhane)

    1 week, 3 days ago

    I have this exact same issue. Very annoying UX. Tells you it’s disconnected, but now you can’t even reconnect it by putting in the code. Is it a matter of regenerating different code on the CC site? Is it worth rolling back to an older version?
    If you test the email form it looks like it submits, but doesn’t.

    EDIT: I just got this code to refresh by disabling the CC plugin and logging out of the CC account. Then turning the plugin back on, fetching another code from the plugin, re logging into the CC site and copy and pasting the code which is now different. This cleared the error within WordPress but now when I test the form it doesn’t go through to CC. So freaking annoying. I feel like I can’t trust this whatsoever. I suppose I’ll try and create another inline form via the CC site.

    • This reply was modified 1 week, 3 days ago by jfculhane.
    • This reply was modified 1 week, 3 days ago by jfculhane.
    • This reply was modified 1 week, 3 days ago by jfculhane.
    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 week, 3 days ago

    As is, the “Disconnect” button should still allow you to manually disconnect things and reset the associated settings, which should fix up potential “loops” with the authorization code.

    We’re always working on doing what we can to work on the UX. I know we have changes in review that allow for testing the current access tokens as well as touch up wording. For example “Force disconnect” instead of “Disconnected” to better imply action intent.

    If you let us know what your biggest pain points are, we can continue to evaluate and improve on the UX.

    jfculhane

    (@jfculhane)

    1 week, 3 days ago

    Thanks for the response. The disconnect button on the upper right of the current version in WordPress wasn’t working but it also said it was disconnected in the main WordPress column.
    I am on OSX Safari. Maybe that’s the issue.
    Where the inline forms updated with the latest version. 2.21.0 We’ve had the current one for years. Again, it looks like it submits, but the data doesn’t go though.

    I’lll probably just link to a backup form on the CC side instead on making it inline in WordPress. It’s messy but I know that works. I need to fix ASAP.

    Thread Starter abigailsaltz

    (@abigailsaltz)

    1 week, 3 days ago

    I ended up having to deactivate and reactivate the plugin from the plugins section. That worked and allowed me to reconnect to my account.

Viewing 13 replies - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.