If I’m not mistaken, you created the slider using the commercial plugin LayerSlider. Since this is a commercial product, we can’t help you with it here in the forum, see: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
You’ll need to contact their support team: https://layerslider.com/help/
Thanks for the speedy response,
However, you’re not seeing the main issue. I can’t edit the page at all. There are two ways you can edit a page in WordPress.
The first way to edit a page is through the Customize Themes button. When I click, I get an error code.
The second way is through the back-end editor, and that’s where you see the slider and one product. Which when I save it, it doesnt event populate the page.
Please help, not event my site’s ground expert care team recommended I reach out to WordPress directly.
Oh, are you talking about the server-side error in the Customizer? There could be many reasons why that happens. The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.
Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.
In both cases you should be able to see what the cause is in the logfile.
From your description, it appears that the Shop page is still displaying an older template instead of the one you’ve recently edited. This is often caused by template assignment, caching, or a theme/page builder configuration issue.
To help narrow it down, could you please check the following?
- Which theme and page builder are you using (Elementor, Divi, Bricks, etc.)?
- If you’re using a custom Product Archive template, confirm that it is published and correctly assigned to the Shop archive/page.
- Clear all caches (plugin, server, CDN, and browser) and check whether the changes appear.
- Temporarily switch to a default WordPress theme and deactivate all plugins except WooCommerce to rule out a conflict.
- Check whether the issue persists after regenerating the page builder’s CSS/data (if your builder provides that option).
If the problem remains, please share:
- The active theme and page builder.
- Whether the Shop page is assigned under WooCommerce → Settings → Products.
- Any errors shown in the browser console or PHP error log.
That information should help identify whether the issue is related to the theme, page builder, or WooCommerce template assignment.
