“checking the site connection security” splash screen

  • Resolved mikeupdraft

    (@mikeupdraft)


    3 days, 20 hours ago

    Hi. Lately when visiting my website takes me to a security page saying “checking the site connection security”. It sits on this page for a few seconds before taking the user to the homepage. This is affecting engagement with my website. For example, I have noticed the amount of quote requests has dropped since this started to happen.

    My host ( Siteground ) said its related to Cleantalk. They suggested:

    “From what we found on bespokerepairs.com, the delay is being triggered by the CleanTalk bot detector script, not by our hosting, SSL, or SiteGround security layer. The site itself responds normally from the server side.

    If CleanTalk is active, the best fix is to turn off its bot/challenge/browser verification feature rather than removing the whole plugin. Also review the same plugin on your other WordPress sites if they show the same page.”

    I would like to stop this splash screen from appearing. Can you suggest which settings I should disable to stop it happening? As it stands, the delay it adds before the user gets to my website is not helping my user engagement. Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    3 days, 20 hours ago

    Hello @mikeupdraft,

    I have checked your website https://bespokerepairs.com/ and did not encounter the blocking screen you mentioned.

    Please note that CleanTalk does not have any security features or screens that show a “checking the site connection security” notice.

    The CleanTalk Anti-Spam plugin has the SpamFireWall option. When a block occurs via this feature, it will display the following page:

    Is that the same blocking screen you’re running into? If you are seeing something different, please send over a screenshot of the page you’re getting so I can check if it’s actually related to CleanTalk.

    Plugin Support Andrei CleanTalk

    (@blazirsky)

    6 hours, 4 minutes ago

    Hello @mikeupdraft,
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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