Jetpack Social blank

  • Resolved dopcomms1986

    (@dopcomms1986)


    1 week, 6 days ago

    Hi. This page is showing up blank. I did see the settings at one point early on, but I did not yet have my client’s Facebook credentials to connect it so I left it. Now that I have the credentials, I cannot connect since this screen is blank. This has been ongoing for over 1.5 weeks.

    I am on WordPress 7.0.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    1 week, 6 days ago

    Hi @dopcomms1986,

    Thanks for reporting this. The blank Social page issue we’ve been tracking affects sites on WordPress 6.9.x, so if you’re truly on 7.0, this might be something different.

    Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Thread Starter dopcomms1986

    (@dopcomms1986)

    1 week, 4 days ago

    Hi. This was resolved by installing the Jetpack social plugin, instead of the Core plugin, as suggested in our support thread. Thank you.

    Plugin Support Alin (a11n)

    (@alinclamba)

    1 week, 4 days ago

    Hi @dopcomms1986,

    Yes, we released a new version of Jetpack Social plugin that fixes the issue. Thank you for updating and reporting back.

    Since the issue is resolved, I’ll go ahead and close this thread for now, but if anything else comes up down the road, feel free to reply to this message anytime. 

    Best,
    Alin

Viewing 3 replies - 1 through 3 (of 3 total)

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