‘Access Key Not Valid’ Error Message

  • Resolved AnnRan

    (@annran)


    3 weeks ago


    I’m having the same problem as in this discussion. https://wordpress.org/support/topic/error-connecting-6/

    This solution is offered in that discussion, but I’m sorry, I don’t know what to do with that (Please check that cURL and allow_url_fopen are enabled in php.ini.)
    I don’t have an option to Sync to the Cloud, because the plugin is trying to sync to the cloud, but never completes. There’s only the “spinning” icon.

    I have this error message in my dashboard:
    Access key is not valid, update the plugin settings. Anti-Spam by CleanTalk.
    But my access key is correct. And my subscription is up to date.

    And this notification in CleanTalk settings:
    Jun 21 2026 16:00:53: Error occurred while checking account status. cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received

    This error message wasn’t there a couple days ago when I was working on the site.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support denisxam

    (@denisxam)

    2 weeks, 6 days ago

    Hello,

    Thank you for your request.

    I see that requests have begun to arrive, perhaps everything has improved for you, It’s possible that something has changed on your server side. One of these actions may help you:

    • Clear your site’s cache (including cache plugins)
    • Check whether cURL support is enabled in php.ini on your web server. Go to the “Summary & Support” section in the plugin settings and look at the status of the cURL support check. If you see a red cross, please contact your hosting provider.
    • Check if our IPs are available from your webserver: https://cleantalk.org/help/cleantalk-servers-ip-addresses (points 1-3).
    • WordPress Admin Page – Settings – Anti-Spam by CleanTalk – Advanced settings – change the “Use WordPress HTTP API” option – Save Changes.
      After each action click “Synchrinize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page.
    • Is there a result?
    Thread Starter AnnRan

    (@annran)

    2 weeks, 3 days ago

    Thank you for responding! I just checked and all is working again. “Protection is active” with all green check marks and no more error message. Whatever was the problem cleared up without me having to do anything.

    Thread Starter AnnRan

    (@annran)

    2 weeks, 3 days ago

    Resolved

    Plugin Support denisxam

    (@denisxam)

    2 weeks, 3 days ago

    Hello!

    We are always happy to help you.
    Protecting your websites from spam is our mission.

Viewing 4 replies - 1 through 4 (of 4 total)

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