Crash the browser

  • developeresfera

    (@developeresfera)


    21 hours, 37 minutes ago

    Hi team,

    Could you please check what cause the my website crashed when we use your plugin when deactivate it works well for me.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter developeresfera

    (@developeresfera)

    21 hours, 10 minutes ago

    <br>### wp-core ###<br><br>version: 7.0<br>site_language: en_US<br>user_language: en_US<br>timezone: +00:00<br>permalink: /%postname%/<br>https_status: true<br>multisite: false<br>user_registration: 0<br>blog_public: 0<br>default_comment_status: open<br>environment_type: production<br>user_count: 1<br>dotorg_communication: true<br><br>### wp-paths-sizes ###<br><br>wordpress_path: /var/www/staging.esferasoft.com<br>wordpress_size: 67.91 MB (71210121 bytes)<br>uploads_path: /var/www/staging.esferasoft.com/wp-content/uploads<br>uploads_size: 87.86 MB (92131420 bytes)<br>themes_path: /var/www/staging.esferasoft.com/wp-content/themes<br>themes_size: 22.09 MB (23164429 bytes)<br>plugins_path: /var/www/staging.esferasoft.com/wp-content/plugins<br>plugins_size: 84.11 MB (88198893 bytes)<br>fonts_path: /var/www/staging.esferasoft.com/wp-content/uploads/fonts<br>fonts_size: directory not found<br>database_size: 45.42 MB (47628288 bytes)<br>total_size: 307.40 MB (322333151 bytes)<br><br>### 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VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV<br>image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeg<br>gd_version: 2.3.3<br>gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM<br>ghostscript_version: 9.55.0<br><br>### wp-server ###<br><br>server_architecture: Linux 5.15.0-179-generic x86_64<br>httpd_software: Apache/2.4.52 (Ubuntu)<br>php_version: 8.2.31 64bit<br>php_sapi: apache2handler<br>max_input_variables: 1000<br>time_limit: 300<br>memory_limit: 5124M<br>max_input_time: 600<br>upload_max_filesize: 2G<br>php_post_max_size: 4G<br>curl_version: 7.81.0 OpenSSL/3.0.2<br>suhosin: false<br>imagick_availability: true<br>opcode_cache: true<br>opcode_cache_memory_usage: 274357000 of 536870912<br>opcode_cache_interned_strings_usage: 68.51% of 33554432 (10564840 free)<br>opcode_cache_hit_rate: 98.4<br>opcode_cache_full: false<br>pretty_permalinks: 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    Plugin Support Amin

    (@amin7)

    19 hours, 37 minutes ago

    Hi @developeresfera

    Greetings!

    Thanks for sharing the details, and sorry for the trouble!

    We’ve tested this on our side with latest version of Essential Blocks, but we could not replicate the crash.

    To help us track this down, could you please share:

    1. Enable WP_DEBUG temporarily in wp-config.php and check the error log — this will pinpoint the exact fatal error line.
    2. Increase max_input_variables to at least 3000 in php.ini or .htaccess.
    3. Check PHP error logs at the server level (/var/log/apache2/error.log).
    4. Test with only Essential Blocks plugin active on a clean page to isolate the conflict.
    5. The exact page URL where the crash happens, and whether it occurs in the editor or on the live page.

      Looking forward to hearing from you.

      Thanks
    Thread Starter developeresfera

    (@developeresfera)

    19 hours, 28 minutes ago

    I already did all the recommendation you mentioned but issue still presit. If you need login of website i will provide you temp access so you can experience it.

    Thread Starter developeresfera

    (@developeresfera)

    19 hours, 24 minutes ago

    Issue exits in editor site not the live page. Live page is working perfect.

    Plugin Support Amin

    (@amin7)

    29 minutes ago

    Hi @developeresfera

    Greetings!
    After a inspection of your site, we assume the issue comes from the Kadence Child theme, and there is JavaScript issue in the Kadence child theme homepage.js file.

    To fix it, please follow the process,
    Connect to the site files via hosting File Manager, FTP, or SFTP.
    Go to: /wp-content/themes/kadence-child/assets/js/homepage.js
    Back up the file first (download a copy or save it as homepage.js.bak).
    Open homepage.js, find the following code that create the issue, and delete it. 

    const imageContainer = document.querySelector('.case-study-main-image');
    const nextBtn = document.querySelector('.swiper-button-next');
    const prevBtn = document.querySelector('.swiper-button-prev');

    function triggerFlip() {
        imageContainer.classList.toggle('flipped');
    }

    nextBtn.addEventListener('click', triggerFlip);
    prevBtn.addEventListener('click', triggerFlip);

    and to replace the buggy code and paste the following new fixed code.

    document.addEventListener('DOMContentLoaded', function () {
      const imageContainer = document.querySelector('.case-study-main-image');
      const nextBtn = document.querySelector('.swiper-button-next');
      const prevBtn = document.querySelector('.swiper-button-prev');

      // Guard: if any required element is missing, exit gracefully
      if (!imageContainer || !nextBtn || !prevBtn) return;

      function triggerFlip() {
        imageContainer.classList.toggle('flipped');
      }

      nextBtn.addEventListener('click', triggerFlip);
      prevBtn.addEventListener('click', triggerFlip);
    });

    Save the file.
    Clear cache (site cache + CDN if any) and do a hard refresh (Cmd/Ctrl+Shift+R) to confirm the change loads.

    Let me know how its going.

    Thanks

    Thread Starter developeresfera

    (@developeresfera)

    22 minutes ago

    I totally remove the child theme and use parent theme already but issue is already exits. Now, I’m downgrading the word press

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