Bad plugin, installed without consent

  • jckuffner

    (@jckuffner)


    2 days, 17 hours ago

    This plugin was added to all our sites on our SiteGround servers without our consent.

    In addition, it doesn’t work. I decided to try it for the heck of it and all it did was…. nothing. It couldn’t do anything.

    It’s a big waste of time for us to go through the 50+ sites we have on SiteGround and get rid of this. Does SiteGround want to compensate us for this?

Viewing 1 replies (of 1 total)
  • Daniela Ivanova

    (@daniellaivanova)

    2 days, 9 hours ago

    Hello @jckuffner,

    Thank you for reaching out to us.

    We want to make sure this is resolved for you. Regarding the functionality, we have thousands of clients who use this plugin on a daily basis to successfully streamline their workflows and save a significant amount of time. Because it is designed to be a highly effective tool, we want to figure out why it didn’t perform as expected in your case.

    To help us investigate and get this working correctly for you:

    • What specific tasks or actions were you trying to perform with the plugin?
    • What exactly happened (or didn’t happen)? Were there any specific error messages, or did the process stall?

    Once we have more context on what didn’t work, we can troubleshoot the root cause and help ensure you get the actual time-saving benefits of the tool.

    Looking forward to your update!

    Best Regards,
    Daniela Ivanova

Viewing 1 replies (of 1 total)

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