401: Jetpack: [unknown_token]

  • unisco

    (@unisco)


    1 week ago

    Hallo! On activating jetpack (already after delete and reinstall) I get ‘401: Jetpack: [unknown_token] It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.’ So maybe an other account but i do not control this for my site marlieskruger.com – can you help?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    4 days, 13 hours ago

    Hi there @unisco,

    I checked the Jetpack connection for your site, and I can sadly confirm the connection isn’t working at the moment. There are some information about your site URL missing completely, and the Jetpack plugin looks not installed at the moment.

    I have updated the URL info from our end, so please reinstall, activate and connect Jetpack, so we can check the connection again. We have a step-by-step guide to connect Jetpack from scratch on this link:
    https://jetpack.com/support/getting-started-with-jetpack/

    Let me know how it goes and if you get stuck at any step, just let us know and we’ll be glad to help 🙂

Viewing 1 replies (of 1 total)

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