The plugin causes Connector black page

  • Resolved Ervael

    (@ervael)


    2 weeks, 4 days ago

    Hi,

    I’ve updated one of my WordPress to 7.0 and i’ve the new Connector page (in Settings) black. After have cleaned all my caches, disabled all my plugins and re-activate them one by one, Filebird Lite is the one which causes the issue.
    I’ve another website with the same plugins excepted this one and the page is loading fine.

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mialewp

    (@mialewp)

    2 weeks, 4 days ago

    Hello @ervael ,

    Thanks for reaching out to us.

    We have just had a quick test but there was no issue on our end. Could you please reach out to our technical support team via ninjateam.org/support? We would like to check more details on your settings to debug.

    Best regards,

    Mia

    • This reply was modified 2 weeks, 4 days ago by mialewp.
    Thread Starter Ervael

    (@ervael)

    2 weeks, 3 days ago

    Hi,

    Ok, i’ll reach them. I’ve retried again and it’s displayed again when i desactivate the plugin. So there is something. Maybe only on my side bu that would means with another plugin and that affects this settings.

    Thanks

    Plugin Support mialewp

    (@mialewp)

    2 weeks, 3 days ago

    Good day, @ervael!

    Thanks for your response. Yes, we have tested several environments but it worked fine. So it should be something on your site.
    Please contact our dev team to help you fix it.

    Best regards!

    Mia

    luccame

    (@luccame)

    1 week, 3 days ago

    I am experiencing the same issue on multiple websites.

    In my case FileBird Pro comes bundled with the Avada theme.

    Disabling this plugin makes the Connectors page accessible again.

    Plugin Support mialewp

    (@mialewp)

    1 week, 3 days ago

    Thanks for your report.

    Since we are not able to replicate the issue on our test site. Please reach out to our technical support team through ninjateam.org/support. We would like to check more details on your settings to debug.

    Thread Starter Ervael

    (@ervael)

    1 week, 3 days ago

    Hi,
    I’ve reported it by email to the team, but i post it for visibility, after more investigations that occurs only for me on Firefox. I have to continue to dig if it’s related to one setting (i’ve verified no Firefox plugin i have is involved).

    Thanks

    luccame

    (@luccame)

    1 week, 3 days ago

    Thanks @ervael

    I can confirm your findings, I was using Firefox Developer Edition and switching to Chrome fixed the issue for me.

    luccame

    (@luccame)

    1 week, 3 days ago

    The error I am getting in the Firefox dev console is the same reported in this other thread https://wordpress.org/support/topic/possible-issue-accessing-font-library-php/

    Uncaught (in promise) TypeError: The specifier “@wordpress/boot” was a bare specifier, but was not remapped to anything. Relative module specifiers must start with “./”, “../” or “/”.
    options-connectors.php

    So maybe the next plugin version will fix this issue as well.

    Plugin Support mialewp

    (@mialewp)

    1 week, 3 days ago

    Hi,

    Thank you for your feedback.

    Please do not hesitate to contact us if you need any further help.

    Have a nice day!

Viewing 9 replies - 1 through 9 (of 9 total)

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