Site Doesn’t refresh after bid

  • Resolved tuffer21

    (@tuffer21)


    3 weeks, 2 days ago

    I have installed the plugin, adjusted the settings and created a test auction. When anyone bids on the auction, the screen goes into an overlay but stays there instead of refreshing.

    If I hard refresh the screen, the new bid shows up so the process is working, it just doesn’t refresh which will make people think their bid did not go through.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    3 weeks ago

    Hi @tuffer21,

    Thank you for sharing your site link — we checked the browser console on your auction page and found the root cause of the issue.

    There is a JavaScript error showing in the console:

    POST https://grwalleyeshootout.com/wp-admin/admin-ajax.php 400 (Bad Request)

    This means that when a bid is placed, the AJAX request to process the bid is being sent correctly but your server is returning a 400 Bad Request error and rejecting it. Because the AJAX call fails, the overlay stays on screen and the page does not update — which is exactly the symptom you are describing.

    This is not a plugin issue — it is most likely being caused by one of the following:

    1. A security plugin (e.g. Wordfence, iThemes Security, or similar) blocking the AJAX request
    2. A Web Application Firewall (WAF) at your hosting level blocking POST requests to wp-admin/admin-ajax.php
    3. A nonce verification failure — where the security token sent with the bid request is being rejected by the server

    To resolve this, we would suggest the following steps:

    1. If you have a security plugin installed, temporarily disable it and test the bid again — does the overlay clear correctly?
    2. Contact your hosting provider and ask them to check if their firewall or WAF is blocking POST requests to wp-admin/admin-ajax.php and ask them to whitelist it
    3. Check your server error logs for any entries around the time of the bid attempt — this may give more detail on why the server is rejecting the request

    Please let us know what you find and we will help you from there.

    Regards,
    Ultimate Auction Support Team

    Thread Starter tuffer21

    (@tuffer21)

    1 week, 5 days ago

    Thanks. The issue went away, possibly from site/plugin updates – not sure exactly what fixed it.

    Appreciate your response. Just never got to the point where I had to try those steps.

Viewing 2 replies - 1 through 2 (of 2 total)

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