Member Profile Photo Stuck on Processing

  • stretch911

    (@stretch911)


    1 week, 1 day ago

    I have verified that PHP extention, gd AND imagick are enabled/available.
    I have changed folder permissions to 755.
    I have verified that AJAX calls are not being blocked by WAF.
    I upload the photo (well within limits) and then I am presented with a “crop” box.
    Then I click Apply. Button switches to Processing… with a dimmed out blue color and just sits there.

    I’d really like this to work because Ultimate Member seems to be a solid solution that my client will need soon. However, If profile photos don’t work, they won’t be able to have a member directory which is a requirement for my client. Happy to work with you to resolve, but this is a showstopper for your plugin. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • alexandersnz

    (@alexandersnz)

    1 week, 1 day ago

    I removed and reinstalled UM and it fixed everything up. suggest doing that on a copy of your site. Good Luck!

    alexandersnz

    (@alexandersnz)

    1 week, 1 day ago

    Word of caution – when you reinstall it will delete all your membership forms – I’ve yet to find a method to back these up safely – Ultimate member it seems writes everything into the posts and postmeta tables rather than having something separate.

    Plugin Support Yurii

    (@yuriinalivaiko)

    1 week, 1 day ago

    Hello @stretch911

    Try to do a conflict test – https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test.

    Regards.

    Thread Starter stretch911

    (@stretch911)

    1 week ago

    @alexandersnz

    Thanks for the help, however, that didn’t resolve the issue.

    Plugin Support Yurii

    (@yuriinalivaiko)

    2 days, 5 hours ago

    Hello @stretch911

    Did you try the conflict testhttps://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test?

    Regards.

    Thread Starter stretch911

    (@stretch911)

    1 day, 16 hours ago

    sorry for the delay, been busy and the thought of turning off all my plugins and changing theme and then reenabling each plugin one at time is a bit daunting, but I got thru it today.

    I’ll give the sequence of events. 1. BACKED UP SITE
    2. I group selected all plugins. I group disabled all plugins.
    3. I changed theme back to twenty five.
    4. tried to edit user, then realized I had to REACTIVATE ultimate member.
    5. Edit User profile gave a Page Not Found.
    6. Reactivated BOSA theme.
    7. Edit User profile WORKED!
    8. I started enabling plugins in groups of 3 or 4, testing profile editing, removing photo, uploading new one and saving.
    9. After I finished w/ activating plugins that I needed, Edit User Profile still worked, so I think I’m in business.

    Thank you!

    Thread Starter stretch911

    (@stretch911)

    1 day, 16 hours ago

    nope, back to square one. I added the next user and then tried to edit their profile picture and it got stuck in the same place. This is too much trouble…

Viewing 7 replies - 1 through 7 (of 7 total)

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