Site Kit not connecting?

  • Resolved JamesGrubb

    (@jamesgrubb)


    2 weeks ago

    I keep connecting our site kit and it tells me it successfully connected but then when I leave the site kit page and come back it shows disconnected. I have tried many times doing this and even reset site kit twice to get it to connect. Each time it says, connected successfully but then disconnects. Is there a problem with site kit currently or is this somehting on my end you can help with?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    2 weeks ago

    Thanks for reaching out @jamesgrubb. Based on your description of what’s happening, I suspect something such as a security plugin that may change your WordPress SALT keys may be impacting your connection. To troubleshoot this further, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. Does this happen after a certain period, such as daily, or is it sporadic?

    If it is a case that you’re disconnecting based on your WordPress SALT keys changing, we can apply Site Kit constant keys that can be used. Let me know if you have any questions with the above. Thank you.

    Thread Starter JamesGrubb

    (@jamesgrubb)

    1 week, 6 days ago

    Thanks for the response. Of course this seems to have resolved itself. LOL We are good now. Thx again.

    Plugin Support James Osborne

    (@jamesosborne)

    1 week, 3 days ago

    Glad to hear it @jamesgrubb, appreciate the update. Should you encounter the problem once more, feel free to share the above and I can investigate this further for you. I’ll close this support topic in the meantime, but do reach out for any further questions, while we can reopen this should the same occur.

Viewing 3 replies - 1 through 3 (of 3 total)

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