Rearrange ticket order

  • Resolved Felice

    (@felicemk2020)


    3 weeks ago

    Hi there!
    Really quick question. Im trying to re-arrange the ticket order for an event listed. The ticket order is a little confusing and I’d like to customize what goes first, and what’s last. Currently I see the option to drag the ticket but its not moving at all, (see screenshot here).

    Im wondering if this is something Im doing wrong. I’ve been trying to figure this out for hours. When I drag it, nothing happens. Please let me know if there is something Ive missed.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    3 weeks ago

    Hi @felicemk2020

    Thanks for reaching out—I’d be happy to help with this.

    Upon checking, I was able to reproduce the issue when using only the Event Tickets plugin. However, when Event Tickets Plus is also enabled, I can rearrange the ticket order without any problems.

    At this point, I’m not yet sure if this is an intended change or expected behavior, so I’ll need to confirm this further with the team. I’ll update you as soon as I hear back from them.

    Plugin Support Darian

    (@d0153)

    2 weeks, 3 days ago

    Hi @felicemk2020

    Thanks so much for your patience while we looked into this.

    I’ve gone ahead and created an internal ticket (TECTRIA-1699) to properly track this issue, and I’ve included your specific use case so our development team has full context during their investigation.

    Our team prioritizes bugs based on factors like how many users are affected and the overall impact on event management and ticket sales. While I don’t have a specific ETA for a fix at the moment, please know that this is now on our team’s radar and under review.

    We typically share updates and fixes through our changelog and newsletter, and I’ll also make sure to update you here as soon as there’s any progress.

    If you have any other questions or need help with anything else in the meantime, feel free to reach out. Otherwise, I’ll go ahead and close this ticket for now.

    Thanks again for reporting this and for using Event Tickets — we really appreciate it.
    Have a great day!

    —

    Internal Bug Ticket Reference: TECTRIA-1699

    Plugin Support Darian

    (@d0153)

    2 weeks, 1 day ago

    Hi there,

    It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now. We’ll make sure to update you as soon as the fix is out.

    If you still need help or have any other questions in the future, please don’t hesitate to open a new support thread — we’ll be more than happy to assist you.

    Thread Starter Felice

    (@felicemk2020)

    2 weeks, 1 day ago

    Hi there… I read the messages via email. I am still waiting on a reply for a fix to this particular issue.
    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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