Missing Rates?

  • Resolved Angela

    (@g33kg0dd3ss)


    2 months ago

    Hello! I’ve been working on finally updating my USPS account to work with their new system. I’ve completed the onboarding process, but I’m not seeing all of the shipping rates I have selected; I’m only seeing Priority Mail and Priority Mail International, but I should also be seeing Ground Advantage and First Class, among others. I haven’t changed anything in my plugin settings (all credentials are verified). USPS assures me that I should have access to all shipping rates, so I’m wondering if this is a plugin issue. Can you shed any light on this? TIA!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dixitshahji

    (@dixitshahji)

    2 months ago

    Hi @g33kg0dd3ss, Thanks for reaching out.

    Could you please share a full screenshot of the Rates and Services tab from the plugin settings? This will help us verify whether the Ground Advantage and First-Class services are enabled on your end.

    Thread Starter Angela

    (@g33kg0dd3ss)

    2 months ago

    Yep, here you go!

    https://photos.app.goo.gl/ARM4cJCB6xNwtMBy6

    Plugin Support dixitshahji

    (@dixitshahji)

    2 months ago

    Hello @g33kg0dd3ss,

    Thank you for reaching out.

    From the screenshot you shared, the configuration appears to be correct. However, since you are only seeing Priority Mail and Priority Mail International rates, we will need to investigate this further on your site to identify what might be causing the other services (such as Ground Advantage and First-Class) not to appear.

    Could you please contact us through the Commercial Support option (“View support”) available on the plugin page on WordPress? This will allow us to review your configuration in detail and troubleshoot the issue properly.

    Thread Starter Angela

    (@g33kg0dd3ss)

    2 months ago

    Just submitted it, and I appreciate you looking into this.

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 2 participants
  • Last reply from: Angela
  • Last activity: 2 months ago
  • Status: resolved