Hello,
Thanks in advance for any help. My hosting provider is ionis hosting and my email provider is zohomail.com. (email removed by moderator) I set up two factor authorization on my wordpress log in wp-admin user. I received a few verification confirmations in the beginning to my email address, but am no longer receiving any verification emails. Does anyone know how to fix this, as I cannot log into my WordPress Admin page. I don’t remember any other numbers or codes when I created the two factor authorization.
Thanks for any Help given!
This topic was modified 2 months, 2 weeks ago by Yui.
This topic was modified 2 months, 2 weeks ago by Yui. Reason: email removed
The page I need help with: [log in to see the link]
Please verify if the emails are being sent from your website. I hope the log from Zoho or the hosting end can help you with this.
You should have configured Two Factor Authentication using a plugin. Have you reached out to the plugin support regarding this? Please note that the plugin team should be able to help you with more insights regarding the issue.
I’ll check it out and let you know! I had to change my domain name with zohomail and am not receiving any emails now. When I get that back up, I’ll check with the logs and plug ins. Thanks again.
I got my email back up with zohomail. They said there is not block for receiving emails for verification. I didn’t use the Wordfence plug in to set up the 2 factor authorization. I think I used the default plug in from the WordPress.org site when I logged into my dashboard. Do you know who I would contact for that? Here is the message I received from WordPress for two factor verification. I am just receiving the email to my zohomail address. Thanks for any help!
It appears the above Google Drive URL is private, so I couldn’t check it. In general, 2FA is a plugin feature rather than a WordPress feature.
Did you check the spam folder to ensure the email isn’t ending up in the spam folder?
It would be ideal to set up more than one method for accessing the site when enabling 2FA, such as an authenticator or email, so that if one fails, another can be used.
Please do let us know once the Google Drive URL is public, so that we could have a better idea on which plugin you are referring.
So, Ionis hosting and Zohomail point fingers at each other saying they aren’t responsible and to call each other. It’s a vicious circle. I’ve been seeing that one might go into the hosting site webspace server and try to look at the folders for the plug in and delete or disable the plug in and then maybe I can log into wordpress? I know if I call Ionis hosting that they will give me the runaround and say they only host the files, and can’t tell me where to look for this plug in folder. Do you know how to find it? I can’t even check if a confirmation email was sent to my zohomail as I deleted the domain name where the email might have gone to and zohomail says once I delete that, there is no log to see if an email was sent to that. I tried to re-authenticate with the new domain and am getting no authentication email. However, if one emails my new domain, I receive that. So, maybe wordpress plug in emails the old domain, where supposedly, I can’t pick up messages any more.
The 2FA emails are still being sent to the email address that was originally configured, which appears to be tied to the deleted domain. Since that mailbox no longer exists and Zoho cannot provide delivery logs after domain deletion, I believe those messages would not be reachable.
Since its new domain, and you didn’t change the email in WordPress for the user, the authentication system doesn’t know the change in email ID. They should still be sending the email with authetication code to the deleted email account, which was originally configured on the website.
At this point, the next step would be to update the account’s registered email address to the new domain, or temporarily disable 2FA so it can be re-enabled using the correct email.
To temporarily disable the plugin, you can rename the plugins folder inside the wp-content directory. Once you logged into WordPress dashabord you should revert the changes.
Please ensure that you create a new backup before making any changes to the website.
The message says that the database table wp_users does not exist. If you got this SQL statement from somewhere else, you may need to adapt it to your own environment. The table “users” may have a different prefix in your system. Check the list of your database tables or the file wp-config.php to see which prefix is used in your system.
I also found this. Will changing the password allow me to sign in to WordPress without the two-factor authorization? Should the user URL be sandiegonotaryguy.com? That is a placeholder name domain that the email I am using steve@sandiegonotaryguy.com. The other domain https://thesandiegomobilenotary.com is my main web site with no email.
I also have this. The email I want is steve@sandiegonotaryguy.com. This is related to the domain sandiegonotaryguy.com. Should I change that field to https://sandiegonotaryguy.com. This URL is a name placeholder only to p/u my emails. My active domain is thesandiegomobilenotary.com. It has no email associated with it. It won’t let me insert a .jpg file.
Changing the user’s email address will probably not change the 2FA settings. If you no longer want to use them, you must deactivate the plugin used for this purpose or disable its functions.
Of course, only an email address should be entered in the email field, not a URL. Which email address you use is entirely up to you. The only important thing is that it is accessible and that you can retrieve it.
.
