Hi, hoping someone can help. I have a hosting plan with GoDaddy, and host a couple of websites where I have installed WordPress. I’ve no problem with using WordPress itself, but I can’t add the majority of plugins due to out-of-date PHP version…
“You cannot update because WordPress 6.9 requires PHP version 7.2.24 or higher. You are running version 5.6.40.”
GoDaddy tell me I need to fix the WordPress core files.
Your host has informed you that you are using a very old version of PHP (5.6). Because of this, you cannot simply update to the latest version of WordPress, which is not compatible with such ancient PHP. Which version of WordPress are you currently using? Based on this information, we may be able to give you some tips on how to proceed.
NB… within the ‘Manage Hosting’ section in my GoDaddy account, the PHP version is 8.4 ….but it seems to be the myPHPAdmin that’s the issue …. sorry, not an expert on this, but in simple terms, the PHP for my hosting account seems to be fine, but it’s the PHP that makes the WP site work that’s the issue …. version 5.6.40
PHPMyAdmin is an interface for managing the database. This has nothing to do with the WordPress version you are using.
Which PHP version is displayed in the WordPress backend under Tools > Site Health > Info > Server? If it is 5.6, this contradicts the settings you see in the hosting. In this case, you need to ask GoDaddy Support about this. WordPress displays what the hosting provides here. WordPress has no means of changing anything here.
Important: if PHP 5.6 is actually displayed here, you need to proceed with caution together with GoDaddy support. The goal should be to switch to PHP 7.4 in your hosting, as this version is currently compatible with both your WordPress 6.2.8 and WordPress 6.9, and you could use it as a starting point for updates later on.
However, if it is PHP 8.4, updates from WordPress should not be a problem.
OK, thanks for the link, will skip trying to add images for the moment as a little complicated for me…. first time I’ve used this forum today.
I just tried something. I have another domain I bought some time ago, but done nothing with it. So, I tried to add WP latest version, and got an error (I’ve typed below);
“The selected version 6.8.3 is not compatible with the selected install location.
Requirement Required Value(s) Value Detected
PHP 7.2.24 to 8.4.99 5.6.40″
Yet there is nowhere within my GoDaddy hosting account that even shows the version as 5.6.40 …. the only place where it shows a PHP version is currently set to 8.4.
I get the feeling this is a GoDaddy problem ….. but they are totally unwilling to help:(
Just a quick update…. problem was eventually resolved by someone at GoDaddy, very easily …. they just needed to change a line in a particular WP file. The first support person I spoke with (through chat feature) I think just wanted to sell me an extra support package!
