Personal data will be deleted shortly.
Hi there, @ravanh,
Currently, Jetpack contact form submissions are indeed not automatically erased or anonymised when a WordPress “Erase Personal Data” request is processed. That tool mainly applies to user account data handled by WordPress core, while form submissions are stored as site content and need to be removed manually if required.
For the same reason, contact form submissions are not included in the WordPress Personal Data Export. The export only gathers data directly associated with user accounts or email addresses in core systems.
I have issued a feature request to pass to our product team. We don’t have any ETA for this to be implemented, but when we will, it will be mentioned in our changelogs.
(Internal ref: FORMS-479)
Hi @ravanh,
You should be able to find all the Jetpack Form submission in the personal export and the erase tool in Jetpack Version 15.5 (to be released in February 2026). Thanks for reporting this issue!
Can you explain what you mean by anonymize the personal data? What would that look like?
Great! 🙂
Can you explain what you mean by anonymize the personal data? What would that look like?
Replacement of data fields like E-mail and Name with generic data… Related contact form submissions would then still be visible on the back-end but without personal data. Much harder to implement, I get that, so simple deletion is already a big improvement 🙂
Thanks for the clarification @ravanh ! I think it would be interesting to allow form data to be anonymized. We could add a filter that would allow this to happen. So that when we store the data that it is unique for each person but you wouldn’t be able to use it t
So for example if a user submits email hello@hello.com => we could make it easier for folks to turn it into something like this d36eef32625367a43da63a9909ba716e the only issue with that is that such data can’t be turned back. So there would be no way to email users.
My other question would be if the info is anonymized and can’t be used why would one collect it in the first place? Or is the idea to anonymize it only upon request?
… the only issue with that is that such data can’t be turned back. So there would be no way to email users.
Well, that’s the whole point, isn’t it? 😉
Or is the idea to anonymize it only upon request?
Yes, on an Erase Personal Data request (see the OP). Just like Woocommerce anonymises client data on such requests.
And then there are Personal Data Export requests. Does Jetpack include (stored) form submissions in these exports yet?
