Hello,
You can try to disable the 2FA from your CleanTalk Dashboard:
- Open your CleanTalk Dashboard
https://cleantalk.org/my/
- Open your website settings and set the ‘Turn two factor authentication (2FA) off’ checkbox
- Press the ‘Update’ button
Did it help?
If not, then you can try to temporarily disable the plugin by renaming its folder by FTP or the Hosting Panel:
Website_ROOT/wp-content/plugins/security-malware-firewall
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Thread Starter
loapt
(@loapt)
Thank you that worked. I have two questions.
- How do I reset my two-factor authentication (2FA) to work again?
- Also I got this error…. 2025-10-23 23:07:50: Scheduled: scanner__launch: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: OpenSSL SSL_read: Connection reset by peer, errno 104”
- Have you tried to enable it as usual?
https://cleantalk.org/help/two-factor-auth
2. It seems as a temporary error. Please try to press the ‘Synchronize with Cloud’ button here:
WordPress Dashboard -> Settings -> Security by Cleantalk
Did it help?
Thread Starter
loapt
(@loapt)
Yes and I got…”2025-10-28 16:08:37: Scheduled: background_scan: “WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: OpenSSL SSL_connect: Connection reset by peer in connection to
Thread Starter
loapt
(@loapt)
ok, it seems to be resolved now but I have another issues. I can’t turn back on the 2FA. Once I checked the box to turn 2FA off to get in, Now when I turn it back on it says it sent me an email with the code but I never received it. So now I can’t turn it back on. How do I fix this?
Hello @loapt
The initial one-time code to enable Two-Factor Authentication (2FA) must be sent by your website’s mail server. The Security plugin only generates the request to send this email; it does not handle the actual delivery.
I have just tested the 2FA function on our test website, and it is working correctly. This indicates the issue is likely related to email delivery. Please check your spam folder and then, if you didn’t actually receive the email, check your mail server’s logs and configuration to ensure it can send the email.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Thread Starter
loapt
(@loapt)
Hello
I’m still unable to receive this email and it’s not in spam. The email is a gmail address so I can’t check the server logs. What other way can I fix this so I can turn on 2FA?
You can change the method of authentication from codes by emails to codes by a 2FA app.
The guide is here:
https://cleantalk.org/help/two-factor-auth#ga2fa
After that you will no longer need emails for authentication.
Did it help?
Thread Starter
loapt
(@loapt)
This option is not listed.
Hello @loapt,
If you mean the “2FA type” option, this option will be shown after you enable 2FA. Your website mail server will send your letters with codes, not the CleanTalk servers. So if you are not receiving codes, please contact your hosting support.
Did it help you?
Thread Starter
loapt
(@loapt)
Let me clarify. There is no 2FA option under Account Management. I’m unable to turn this on to use the app. I do not have a hosting company for my email. It’s a free email.
Hello @loapt
Could you please create a ticket in our private ticket system: https://cleantalk.org/my/support/open? We need to gather additional information from you concerning this issue to start the investigation. This way it will be safe.
Thread Starter
loapt
(@loapt)
ok. I’ll create it now. Thank you!
