Generic failure messages

  • Resolved alienjackhammer

    (@alienjackhammer)


    6 months, 4 weeks ago

    I’m testing your Authorize.Net plugin in Sandbox. The logs show Authorize.Net is returning specific decline reasons (e.g. AVS mismatch, error code 27), but the checkout page only shows a generic “Something went wrong. Please contact us” message.

    Is there a way to display the actual gateway decline message (like “billing address did not match”) to the customer instead of the generic text? If not, can this be added?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Jignesh

    (@jigneshmpatel)

    6 months, 4 weeks ago

    Hello @alienjackhammer,

    Thank you for providing detailed information about the issue. I am currently investigating and attempting to reproduce the problem on my end. I will update you as soon as I have more insights or a solution.

    Thank you for your patience.

    Best regards

    Thread Starter alienjackhammer

    (@alienjackhammer)

    6 months, 4 weeks ago

    Thank you! I really appreciate you taking the time checking it out. If you need anything from me; let me know.

    Plugin Support Jignesh

    (@jigneshmpatel)

    6 months, 4 weeks ago

    Hello @alienjackhammer,

    I was able to reproduce the issue on my end. I’m working on a fix right now and will send you an updated version today.

    Best regards

    Thread Starter alienjackhammer

    (@alienjackhammer)

    6 months, 4 weeks ago

    Awesome! I look forward to it!

    Plugin Support Jignesh

    (@jigneshmpatel)

    6 months, 4 weeks ago

    Hello @alienjackhammer,

    We’ve resolved the issue you reported: https://ibb.co/XrWXhJKb

    Until the next official release is available, you can download the updated version from the following link: Download Link.

    Please try this latest version and let us know how it works for you.

    Best regards

    Thread Starter alienjackhammer

    (@alienjackhammer)

    6 months, 4 weeks ago

    thank you. I’m unable to test for a couple of hours but I will let you know. I can’t tell you how much I appreciate your quick responses

    Thread Starter alienjackhammer

    (@alienjackhammer)

    6 months, 4 weeks ago

    Testing it now.

    Thread Starter alienjackhammer

    (@alienjackhammer)

    6 months, 4 weeks ago

    It’s working great! Thanks for the quick responses and amazing product. I’ve tried EVERY authorize.net plugin and this is the ONLY one that actually works. Ill be sure to leave a glowing review.

    Plugin Support Jignesh

    (@jigneshmpatel)

    6 months, 4 weeks ago

    Hello @alienjackhammer,

    That’s fantastic news — I’m glad to hear the updated version is working smoothly on your end! Thank you for testing it quickly and for your kind words about the plugin. Your feedback and support mean a lot to us.

    If you run into anything else or have feature ideas, please don’t hesitate to reach out — we’re always happy to help.

    Best regards

Viewing 9 replies - 1 through 9 (of 9 total)

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