Hi @schola96
I hope you are doing well today.
I tested your form and I was able to submit it without any issue:
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Is there any specific scenario (specific field selected) when form shows that error message?
Also, please note that I was not able to notice any kind of error in the browser console related to Forminator.
Kind Regards,
Kris
Hi @kris,
Thank you for your answer. In fact as it was very urgent, i’ve downgraded the version to 1.45.1 and it works.
I’ll wait before upgrading to next version ..
Hello @schola96,
I hope things are going well for you.
We respect your decision and update. However, could you share the form export and the steps to replicate? You mentioned receiving this error: “An error occurred while processing the form. Please try again,” which is a generic error, but without a form export, WordPress, and PHP version, it might be difficult to reproduce. We haven’t received any further reports of the same issue, so we would appreciate your effort to help us check, confirm, and share this with the Forminator team.
Could you please share the form export with us so we can review your case further?
To share the form export
– Navigate to the “Forminator -> Forms” page in your site’s back-end
– click on a little “gear” icon next to the form in question
– select “Export” option
– Copy the given export code and paste it at https://pastebin.com
– include a link to that paste in your response below.
Note: this export will not include any data that is already submitted – they’ll stay safely on your site, and we don’t need them anyway.
Kindly respond to this topic after sharing the form export.
–
Kind Regards,
Imran Khan
Hello,
After some other plugins updates, i’ve updated Forminator to 1.46.2, same error. So i’ve downgraded to 1.45.1 and it works.
The link to the paste is here https://pastebin.com/AcvMF0XT
Thank you,
Jean-G
Hello @schola96
Thank you for sharing the form export.
I was able to replicate the issue in my lab site, I’m still not sure what is specific for your form but I escalated this to our Formiantor team for further investigation, we will update you here once we find the issue.
Kind Regards
Amin
Hello @schola96
After deep investigation, we noticed the issue with {upload-1} in your admin email notification, since the field doesn’t exist in your form, which is causing an error.
View post on imgur.com
If you remove that from email notification the issue is fixing. I have reported that to our development team so we can improve it.
Best Regards
Amin
Hello !
Ah yes, i understand, i’ve deleted this function as i had some problems with and forgot to delet in the admin email notification ..
Thank you it works fine now ! 🙂
