Hi @jimojon, thanks for getting in touch and for sharing all the information that you have. I can take a look at this for you to hopefully find the cause and get you up and running with Site Kit. Please can you share the following:
- Your Site Health information. You can use this form to share privately if preferred.
- Have you recently migrated the site or changed the site name or WordPress admin path?
This issue can happen when the checks for the site records are mismatched. This can happen when the records have changed with a site migration etc.
If you have migrated or anything has changed as questioned above, if you can revert back to the previous setup and perform a Site Kit reset, that should reset your original records and allow you to switch back to the new setup and complete Site Kit setup.
We may need to request a check on your records from the team but before that I will review the information you share as we may be able to do something ourselves to fix the issue.
Hi @adamdunnage,
1. Done
2. No for both
Jonas
@jimojon Thanks for sharing the information. I can see from the site health information you have shared that you have many plugins active on your site. It’s possible that there may be a plugin active on your site causing a conflict resulting in this error.
Please could you try running through the troubleshooting steps here to see if you encounter the same while in troubleshooting mode with just Site Kit active ?
Thanks Adam. Same error in troubleshooting mode with just Site Kit active.
@jimojon Thanks for the update. There are a few other tests that would be useful at this stage. Please if possible could you try the following:
- Setting up a fresh site and WordPress install using Bedrock again for this. Only install Site Kit and try to set up the plugin on this site to see if you encounter the same issue.
- Go to this URL which creates a temporary WordPress site for testing which comes with Site Kit pre-installed. Try to set up Site Kit on this site to see if you encounter any issues.
If you could let me know the outcome of both scenarios that will help me to understand if the issue could be something related to your current site configuration. Let me know if you have any questions on the above.
Thanks @adamdunnage
1. Unfortunately, I won’t be able to do it quickly
2. Its working on Tastewp
Jonas
-
This reply was modified 8 months, 2 weeks ago by
jimojon.
@jimojon That’s no problem, it would be useful to know the results of the 1st suggestion as this could point to the issue being with your current sites configuration.
We can as mentioned above request a check on your site records but that can take some time as well so it would be useful to know the result of testing on another Bedrock site before making this request.
@adamdunnage It would be a good idea to request a verification of your records because if my test on a new Bedrock installation does not yield any results, it will delay the resolution of the problem.
@jimojon I will request the checks but it’s unlikely they’ll be done until next week at this stage but as soon as I get the result back I will share them here with you. In the meantime, if you could perform the test suggested on your side that would also be helpful.
Once I have an update on this I will let you know here.
@jimojon As it may be useful, could I also ask you to share the callback URL you get when experiencing this? I just need you to copy the URL in the address bar and share it here or via the private form, thanks!
@jimojon Perfect, thanks! I have requested the check of your records so once I hear back on that I will let you know.
@adamdunnage Thank you for your reactivity ! I will let you know when I have tested the fresh installation.
@jimojon Thanks for you patience with this while I awaited the record check. We have reset the records on the service which should hopefully now allow you to now complete the Site Kit set up.
Please could you try once more and let me know if you have any issues? Thanks!
As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.
