Make a review verified with an order?

  • Resolved Firelight

    (@mdc2957)


    10 months, 1 week ago

    A customer submitted his review to us via email for a service we offered him at no charge. As such, we didn’t create an order in Woo for that free order. So in the list of reviews, it just says “reviewer” instead of verified on his review. Since verified reviews need to be associated with orders, I thought if I created an order in Woo for that customer (same email address) and that product, it would change his review to verified, but no change has happened. It still says reviewer. How exactly does CusRev determine if a review is verified? I should note, I’m using the self hosted version.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support pear8398

    (@pear8398)

    10 months, 1 week ago

    Hi,

    Thanks for using CusRev.

    The verified label on your site is created by WooCommerce plugin, following their documentation https://woocommerce.com/document/product-reviews/

    You can make another test with our plugin deactivated and see how it works.

    Thread Starter Firelight

    (@mdc2957)

    10 months, 1 week ago

    All it says with regard to verified reviews is:

    You can also select the options related to reviews and ratings:
    Show “verified owner” label on customer reviews — whether to label reviews from verified customers. A verified customer is a one that has purchased the product from your store.
    Reviews can only be left by “verified owners” — allow reviews from only verified customers.

    Whether I check the verified owner box or not in the WooCommerce settings, it doesn’t have any effect on the reviews in CusRev.

    Plugin Support pear8398

    (@pear8398)

    10 months ago

    Hi,

    Thanks for your additional information.

    Can you please share a screenshot of the label or share the product page URL where I can see it?

    Thread Starter Firelight

    (@mdc2957)

    10 months ago

    View post on imgur.com

    See the reviewer badge? Some say Verified, and some say Reviewer. But I would expect, when there’s a Woocommerce order for the product reviewed, with the same email address as the reviewer, that it should say verified.

    • This reply was modified 10 months ago by Firelight.
    • This reply was modified 10 months ago by Firelight.
    Plugin Support pistachio6321

    (@pistachio6321)

    10 months ago

    Our plugin uses a standard WooCommerce function wc_review_is_from_verified_owner to check if a review is coming from a verified owner. The source code of this function is published here: https://woocommerce.github.io/code-reference/files/woocommerce-includes-wc-user-functions.html#source-view.921

    From what I understand, this function checks a special meta key called ‘verified’ in a review to determine whether it comes from a verified owner. This meta key is added when the review is created, if the reviewer has at least one order in the database.

    Because the order was created after the review, the ‘verified’ meta key wasn’t added at the time the review was posted. That’s why it isn’t marked as from a verified owner. If the order had been created first, then I would expect that the verification meta should have been added automatically.

    Thread Starter Firelight

    (@mdc2957)

    10 months ago

    Great, thank you for that information!

Viewing 6 replies - 1 through 6 (of 6 total)

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