Firewall blocking REST API – Need to Whitelist IP

  • Resolved thertashop009

    (@thertashop009)


    1 year, 1 month ago

    Hello,

    My website is thertashop.com. I am trying to run a Python script to update my products via the WooCommerce REST API, but the CleanTalk firewall is blocking it.

    The error I receive is a JavaScript challenge: document.cookie = "humans_21909=1";.

    I need to whitelist my IP address to allow the API script to run. I am unable to log in to the main CleanTalk cloud dashboard to do this myself.

    My IP address is: [73.245.19.63] My contact email is: [admin@thertashop.com]

    I also noticed my subscription may have expired. I am happy to renew it immediately (I originally subscribed for three websites and subscribed under my other company email address, admin@rtacabinetsofstuart.com [only have two websites now]). Please let me know the best way to do that.

    Could you please help me whitelist my IP?

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amagsumov

    (@amagsumov)

    1 year, 1 month ago

    Hello @thertashop009,

    1. You can whitelist your IP address in SpamFireWal here: https://cleantalk.org/my/show_private?service_type=spamfirewall
      However, I did not find any blocks of the IP address 73.245.19.63. Could you, please send a screenshot of the blocking page?
    2. We’re not allowed to discuss license or pro-version issues here, on the WordPress forum – it is restricted by the WordPress forum rules. Please open a ticket in our private support system:
      https://cleantalk.org/my/support/open

    Thank you.

    Thread Starter thertashop009

    (@thertashop009)

    1 year, 1 month ago

    Hello,

    Thank you for your reply and for providing the link.

    I understand that account issues should be handled in your private support system. However, I am in a difficult situation because I am completely locked out of my account.

    When I try to use the link you provided (https://cleantalk.org/my/support/open), it asks me to log in. My login fails, and when I use the “Forgot Password” feature, I never receive a password reset email.

    Because of this account lockout, I am physically unable to open a private support ticket.

    The original problem still exists: my API script is being blocked by a JavaScript challenge. Could you please advise on how I can resolve my account access issue so I can get the help I need?

    Thread Starter thertashop009

    (@thertashop009)

    1 year, 1 month ago

    Also, you asked for a screenshot of the blocking page. Since this is happening to a command-line Python script and not in a web browser, there is no visual page to screenshot.

    Instead, here is the exact raw HTML text that my script receives from your firewall instead of the expected API data:unfold_less

    htmlcontent_copyadd<script>document.cookie = "humans_21909=1"; document.location.reload(true)</script>

    As you can see, it’s a JavaScript challenge that my script cannot process.

    The root of the problem remains that I am locked out of my CleanTalk account and cannot access the dashboard to whitelist my IP address to prevent this. The “Forgot Password” feature is not sending me a reset email.

    Could you please help me regain access to my account?

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    1 year, 1 month ago

    Thank you for your update.

    1. Please email us at support@cleantalk.org regarding the account matter.
    2. Regarding the blocking issue, as I mentioned in my previous reply, I don’t see any blocks of your IP address in your spamfirewall logs. To confirm that the CleanTalk plugin is causing the issue, please deactivate the Anti-Spam plugin and check if the issue persists. If it does, we will need more details, so it would be better to continue troubleshooting by email.
    Plugin Support katereji

    (@katereji)

    1 year, 1 month ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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