Hello,
Thank you for your reply and for providing the link.
I understand that account issues should be handled in your private support system. However, I am in a difficult situation because I am completely locked out of my account.
When I try to use the link you provided (https://cleantalk.org/my/support/open), it asks me to log in. My login fails, and when I use the “Forgot Password” feature, I never receive a password reset email.
Because of this account lockout, I am physically unable to open a private support ticket.
The original problem still exists: my API script is being blocked by a JavaScript challenge. Could you please advise on how I can resolve my account access issue so I can get the help I need?
Also, you asked for a screenshot of the blocking page. Since this is happening to a command-line Python script and not in a web browser, there is no visual page to screenshot.
Instead, here is the exact raw HTML text that my script receives from your firewall instead of the expected API data:unfold_less
htmlcontent_copyadd<script>document.cookie = "humans_21909=1"; document.location.reload(true)</script>
As you can see, it’s a JavaScript challenge that my script cannot process.
The root of the problem remains that I am locked out of my CleanTalk account and cannot access the dashboard to whitelist my IP address to prevent this. The “Forgot Password” feature is not sending me a reset email.
Could you please help me regain access to my account?
Thank you.
Thank you for your update.
- Please email us at support@cleantalk.org regarding the account matter.
- Regarding the blocking issue, as I mentioned in my previous reply, I don’t see any blocks of your IP address in your spamfirewall logs. To confirm that the CleanTalk plugin is causing the issue, please deactivate the Anti-Spam plugin and check if the issue persists. If it does, we will need more details, so it would be better to continue troubleshooting by email.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
