• Resolved tommy83

    (@tommy83)


    Hello,

    we plan to use the paid or free edtion of your plugin.
    But we see no information about this general plugins:

    https://woocommerce.com/de/products/woocommerce-subscriptions/

    https://woocommerce.com/de/products/product-bundles

    1. Your free plugin do support this official woocommerce plugins?
      I am asking because we created an bundle in a fresh wordpress setup.
      We installed your plugin and try to get the lowest price from the bundle. Not possible.
    2. If this free edition do not support bundles: They are support in paid version?
    3. Any detailed information on your website about how it will works with your plugin and how t setup?

    Other free feed plugins supporting this plugins and we find some detailed informations how to handle it. Why we do not find any information on your website aout this case?

    BR
    Tommy

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @tommy83 ,

    For product bundles you can map the is_bundle, the mappable value is product type. Then add a rule and filter to check product type values and set the new value to yes or no

    https://prnt.sc/HMJKfNkIcmIh & https://prnt.sc/sc4-LjzH2Ifr

    result: https://prnt.sc/qzGz4Rtb0T-6

    Thread Starter tommy83

    (@tommy83)

    Done. Now i isee in my csv file:
    bundle;yes value.
    But there is no bundle price.

    How to send you my login details via privat message please?

    BR
    Tommy

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @tommy83 ,

    We aren’t allowed to access your site due, and don’t send the login credentials here as it’s against TOS. Also, what do you mean by bundle price?

    I tested with Woocommerce Bundles and the price of the bundle is the regular price which can be mapped. Maybe attached some screenshots so I can get a better idea?

    Thread Starter tommy83

    (@tommy83)

    Hello,

    installed fresh wordpress.
    Installed woocommerce.
    Installed

    https://woocommerce.com/de/products/woocommerce-subscriptions/

    https://woocommerce.com/de/products/product-bundles

    Now create an subscription with bundled product.

    The parent product is an bundle product. The developers of this plugin tell us:
    You shoud keep the price field from parent product empty if you have subscriptios. Add all prices in the subscription (child) product which you map in bundle section.
    They also checked our setup and say: everything is fine, we have no idea why the price is not fetched from lowest bundle product (our subscription).

    *Screenshots*
    Fieldmapping:
    https://ibb.co/3502wChk

    Filters/Action:
    https://ibb.co/NnpSPXpD

    Product (bundle product type):
    https://ibb.co/qMh3JvQg

    The bundle product have childs (in bundle section):

    The childs are subscriptions.
    The subscriptions have a monthly price. So we shoud keep the price field in bundle parent empty and add subscriptions to bundle with monthly price:
    https://ibb.co/yxypxFT

    Result in feed: No price shown in feed -> https://ibb.co/YBngxVhf

    We tested this with other feed plugins and it was working great. After switching to your plugin we always have 0 value for bundle products with monthly subscription in bundle.

    You wrote in your plugin description that your plugin is compatible with bundle products AND subscription products. So now we have an bundle product that contains an subscription and with that simple case your plugin will not work?

    We using the official plugins from woocommerce for bundles and subscriptions.
    Why its not working now?

    Thread Starter tommy83

    (@tommy83)

    Hello.

    Do you have any update?

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @tommy83 ,

    At the moment the pricing pulled from the bundles are only on the general tab of the product bundle: https://ibb.co/JjQ5cRKK

    If it’s not set then it’ll show empty or not show at all. On your product bundles, set the bundled products to individually pricing: https://ibb.co/XxSPw1n4

    Refresh the feed and view via incognito

    Thread Starter tommy83

    (@tommy83)

    This is not our case.
    We using this plugins and you wrote your plugin is compatible with both plugins:

    https://woocommerce.com/de/products/woocommerce-subscriptions/

    https://woocommerce.com/de/products/product-bundles

    We created a bundle product.
    We added a variration to the bundles tab.
    the option from your screenshot https://ibb.co/XxSPw1n4 is enabled.
    In the general tab the bundle product is not allowed to have a price. Because the price depends to selected bundle.

    Lets say you using woocommerce subscriptions plugin. You wrote its compatible with your plugin.
    Now you create a bundle with compatible bundle plugin. Now add an subscription to bundle product tab.

    Result:
    The customer have to pay a monthly fee. The fee depends to selected variration.
    So you are not allowed to enter a price in general tab of bundle here: https://ibb.co/JjQ5cRKK
    If you do it, it will cause this: The customer have to pay a once the entered amount plus they have to pay the amount from subscription.

    This is how bundle plugin and subscription plugin from woocommerce works.
    You wrote your plugin is compatible with both plugins. But its not.
    We also wrote our issue to woocommerce developers of both plugins and they confirmed: This plugin do not working correct, if you add a subscription to bundle product.

    So finally you wrote something on your website and also on wordpress.org description which is not true. You are going to fix that issue?

    BR
    Tommy

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @tommy83 ,

    We support both plugins, if you look through the mappable fields you’ll see PB short for product bundles: https://ibb.co/W4tpWPPF

    I did a deeper dive and it seems that this effects only the subscription products. We currently do not support dynamic pricing for bundled subscriptions.

    I’ll raise a feature request for this, please note that both Woocommerce Subscriptions and Product Bundles individually are supported by our plugin. This is happening as there’s no scenario on where the bundled products are subscription.

    I’ve also confirmed that if you use simple products the pricing gets tallied up appropriately: https://ibb.co/1tYRCqrW

    As we currently do not support that scenario, I’ll mark this post as solved (raised feature request)

    Thread Starter tommy83

    (@tommy83)

    So your plugin description on wordpress.org is not compatible. You wrote your plugin is compatible with subscription plugin from woocommerce. Finally its not fully compatible. Any plugin to fix that simple and basic case of subscriptions in a bundle? This is nothing special and other feed plugins supporting this. Also possible via rules. But your plugin only write: we are compatible with both plugins but it ends in feature request.

    Please send me your feedback if you plan to improve this soon like in other feed plugins which are free. If we do not get any feedback we wills tart an dispute on wordpress.org to check the description and plugin code again based this support issue and compare it with the descirption.

    BR
    Tommy

    Thread Starter tommy83

    (@tommy83)

    4 days later… Any update?
    We can not ask every 4 or 5 days for feedback because support is to slow.
    How to work with slow support like this in a real business please?
    Please change your product description or solve that issue.

Viewing 10 replies - 1 through 10 (of 10 total)

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