Outstanding support for a problem

  • Paul Mycroft

    (@pmycroft)


    1 year, 5 months ago

    We are using The Events Calendar Pro with Tickets Plus and Promoter bundle as we have an RSVP system instead of a ticket purchase.

    I had a problem (critical error) activating Gravity Forms and it turns out was a server memory issue. Marta Kozak from support was outstanding and helps us isolate that on our staging site in the wp-config.php file. Once that was fixed on live, all good. 🙂

    The Events to RSVP to Promoter email with unique download link now works really well.

    One thing, it would be great to easily disable the “Cost: Free” wording—as our event has a cost in the description—with a checkbox as I had to use the PHP snippet from their Knowledge Base to achieve this. Maybe an update to a future version?

    Thanks again!

Viewing 1 replies (of 1 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 5 months ago

    Hi @pmycroft ,

    Thank you so much for your detailed feedback! We’re delighted to hear that our support team, especially Marta Kozak, was able to assist you with your concern and get everything running smoothly again. Your kind words about her help are greatly appreciated.

    We’re thrilled that the Events to RSVP to Promoter email with unique download links is working well for your needs.

    Regarding your suggestion about easily disabling the “Cost: Free” wording with a checkbox, we understand how that could be a valuable addition. Your feedback is incredibly helpful, and we’ll pass this along to our product team for consideration in future roadmap.

    Thank you for using The Events Calendar Pro with Tickets Plus and Promoter. If you have any more questions or need further assistance, please don’t hesitate to reach out.

    Best regards,

    Tristan

Viewing 1 replies (of 1 total)

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