Subdomain tracking

Resolved pixelshrink
(@pixelshrink)

1 year, 4 months ago

Hi, I have 2 sites on subdomains of the same domain. At https://www.analyticsmania.com/post/subdomain-tracking-with-google-analytics-and-google-tag-manager/ it says that cross-domain tracking is not required for subdomains of the same site in GA4, but at https://www.monsterinsights.com/docs/faq/#:~:text=You%20do%20not%20need%20to,by%20following%20the%20steps%20here. it says that you do need to set this up – please can you confirm that this is required?

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Michelle D.
(@devmich)

1 year, 4 months ago

Hi @pixelshrink,

Thanks for reaching out. I’m sorry for any confusion.

The step should just be to “exclude your domain as a referral in Google Analytics” to avoid issues with self-referrals. For more details on how to edit the Configure your domains settings, you can view this guide instead: https://support.google.com/analytics/answer/10071811

I’ve asked our team to ensure we update that doc to avoid future confusion. We appreciate you for bringing it to our attention!

Let me know if you have further questions.

Thank you.
Thread Starter pixelshrink
(@pixelshrink)

1 year, 4 months ago
Thanks, will look at that. Also, Monster Insights is installed on both subdomain sites, but for the second one (which has its own data stream which Monster Insights has set up), it says ‘Data collection isn’t active for your website.’ Are there any special installation steps for Monster Insights in such a case? Plus the reports in WP Admin are all for data from the other subdomain.
- This reply was modified 1 year, 4 months ago by pixelshrink.
Plugin Support Michelle D.
(@devmich)

1 year, 3 months ago

Hi @pixelshrink,

I’m so sorry for the delay here!

Once MonsterInsights is connected and authenticated, tracking should begin immediately. To start seeing data in reports, it can take up to 24 hours for the tracked data to be processed within Google Analytics. If you’re still encountering tracking issues, I’m happy to help take a closer look at your websites for you, if you don’t mind sharing the URLs. If there is no data collection happening, there could be something preventing tracking from working as expected.

Thank you!

Thread Starter pixelshrink
(@pixelshrink)

1 year, 3 months ago

Thanks, that’s great. Here are the details: password is your username minus the @.

https://send.bitwarden.com/#awXs9mMZTEqQFrJKANK8_A/27WteHv2wxHH6pki4wx1FQ
Plugin Support Michelle D.
(@devmich)

1 year, 3 months ago
Hi @pixelshrink,

Thank you for sharing the URLs.

I was able to take a look and see that your main site and blog site are using two different cookie solutions. I think this might be why the main site is tracking data, but the blog site isn’t (if I’m understanding this correctly).

Here’s what I’m seeing:
- Your main site’s cookie plugin unblocks tracking once clicking Accept All https://a.supportally.com/i/8FINKW
- The blog site’s cookie plugin requires an extra click to opt into the Analytics under the Cookie Settings https://a.supportally.com/i/vt2Cq7
By default, these plugins prevent tracking from happening until a site visitor consents. What is most likely happening, at least for the blog site, is your site visitors are just clicking on accept without specifically opting into Analytics tracking, or ignoring the consent banner altogether and therefore no tracking happens during their visit.

Out of curiosity, would you be able to try a different cookie plugin for the blog site, to help confirm the above or rule it out as a cause? Let me know how things go.

Thanks so much!

Viewing 5 replies - 1 through 5 (of 5 total)

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