Hi @dimendia ,
I hope this email finds you well. Thank you for using the QSM plugin and for sharing details about the issues you’ve encountered. I sincerely apologize for any inconvenience this may have caused and appreciate your patience.
To assist you better, I’ve forwarded this matter to our development team for further analysis. I will update you soon regarding the cause of the issue, along with any fixes and steps you may need to implement.
In the meantime, I kindly request you to share:
- The URL of the quiz where the issue is occurring.
- A screenshot of the backend section showing the error message.
This information will help us replicate the exact issue and work on a solution more efficiently.
Regarding the second issue: You mentioned that the quiz start button is not visible to users, but you are able to view it as an admin. If this is the case, please try the following troubleshooting steps:
- Check if you are using a caching plugin. If so, temporarily deactivate it and try accessing the quiz using different browsers.
- You mentioned having adjusted the settings to display one question per page. Could you confirm whether you are still encountering the error after making this change?
We understand the importance of resolving this issue promptly, especially for your daily advent calendar quiz. Rest assured, we are taking the necessary steps to address it as soon as possible.
Thank you for your cooperation and for providing the required details. Should you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Dhanush
Hi @dimendia ,
I hope this message finds you well.
We wanted to follow up on your recent support ticket. Since we haven’t heard back from you, we will be closing this ticket for now. However, if you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help.
Thank you for your time and attention.
Warm regards,
Dhanush
