Hi there, @eguzmana,
Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread. Thanks!
Hello, thank you for your response.
Here is a post with a gallery:
https://eldiariodecoahuila.com.mx/2024/11/18/celebran-fiesta-de-rondallas-en-la-uaaan/
After further investigation, I gathered the following information: The editors mentioned that this issue occurred on their desktop PCs. They provided videos and images, which I’ve attached for your reference. However, I couldn’t replicate the problem on my MacBook Air.
It seems that the issue started on Monday.
Thank you
https://justpaste.it/84do9
http://publish88.com/demos/gallery-error.mp4
Hello, here it is the image of the blank screen (after clicking on Settings)
https://justpaste.it/hn89d
Hi there, @eguzmana,
Thanks for sharing further informatioon about the two issues you’re having. Let me address them one by one – I start with the Jetpack empty dashboard.
I see that Jetpack is working very well, so it’s not a connection problem. I suspect this issue could be related to a cache conflict: could you try temporarily disabling your cache plugin and see if that helps? if not, it could be a conflict with Cloudflare. If the dashboard reappears after you disable Cloudflare, you may want to check that you have set it up well to “talk” to Jetpack.
Let me know how you get on – now on the gallery problem:
The editors mentioned that this issue occurred on their desktop PCs. They provided videos and images, which I’ve attached for your reference. However, I couldn’t replicate the problem on my MacBook Air.
Did you recall if you also updated the theme last Monday? If the problem happens on PCs only, it could be a theme-related issue. Can you try to temporarily switch your theme to Twenty Twenty-Three and see if the problem persists on PCs? If it does not, then you may want to report that to the theme author(s) to see if they can fix it.
Hope that’s all clear! Let me know what you find out, thanks!
Apologies for the delay, and thank you for following up.
It’s likely both issues were related to recent plugin or theme updates, as everything had been working fine for quite some time (even with Cloudflare).
I’ll try your suggestions and get back to you.
Thank you again!
Hi there, @eguzmana,
Thanks for following up! Keep us posted and let us know if you still experience this issue.
Cheers!
Hey @eguzmana,
It’s me again 🙂 Do you have any new updates to share? Thanks!
I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!
