Strange: after confirming the subscription in the French e-mail, I get an English confirmation e-mail…
Hi there, @ravanh,
Your assumption might be correct. If your WordPress.com account language settings are in French, the initial confirmation emails for the Jetpack subscription feature might be sent in French.
This is because some Jetpack features are tied to the WordPress.com account through which Jetpack was connected to your site.
You can try changing your WordPress.com account language to English, which may resolve the issue for future subscribers:
- Go to your WordPress.com account settings.
- Scroll down to the Interface Language setting.
- Choose English from the dropdown menu.
- Save the changes.
Let me know how it goes.
You can try changing your WordPress.com account language to English, which may resolve the issue for future subscribers
The thing is: I manage many websites in many different languages so changing my Jetpack/wp.com account language is not a solution as it will impact other site newsletters.
Is there a way to “force” the communication e-mail language for the newsletter module? Or is the only solution a dedicated wp.com account per language?
Hi there @ravanh,
I spoke with our developers, and it looks like for a French site – in your case – you will get the notifications in French, whereas the emails from a site you manage in English should come in English. So, basically, this should match the content of the site.
Do you have a URL to share so we can do some tests at our end as well? As always, if you want it to remain private, you can also contact us via contact form and include a link to this thread.
Hi, it looks like the issue was caused by the fact that to test the newsletter, I used an email address known to wordpress.com as french. Testing with unknown address did indeed result in an English confirmation email.
Related question: Polylang is used on the site in question https://www.saintebaumeguide.com/en/news/ for two other languages than English. Would it be possible to make both the (popup) form interaction and the confirmation emails correspond with the visitors chosen language?
Hey @ravanh,
I am glad to hear that your initial problem got clarified.
As for your Polylang question, have you asked the plugin author(s) about that? I sense that this is something they should be able to address and solve for you.
If there is something the Polylang team needs to get from our team to have their plugin translate also the popups, they can reach out to us with the technical details.
Hi @erania-pinnera I’ll certainly ask the Polylang team that but I’m pretty sure they will direct me back to you 😉
I should maybe explain better: I can translate the modal subscribe form and the homepage overlay because they are an editable wp_template_part but I cannot find any similar way to edit the texts in other parts of the subscription dialog. Like:
What content do you want to receive in your inbox?
All content …
Confirm selection
and
You’ve got mail!
We sent a confirmation link to …
Check your inbox and confirm your email to subscribe to …
Got it!
These are not editable template parts or patterns?
Hi @ravanh,
I now understand what you’re trying to achieve, thanks for sharing the details. Currently, the text inside this modal cannot be modified. On the bright side, the modal does display in the site’s locale, and we fully support the French locale. However, this functionality may not work correctly if a plugin is used to translate the site.
The good news is that our developers are aware of this and have already opened a GitHub issue to address it. They’re actively looking into a solution. You can track their progress and stay updated here:
https://github.com/Automattic/jetpack/issues/40377
Thanks for bringing this to our attention. Definitely something that can be improved.
Let us know if there’s anything else we can help with!
Hi @ravanh, good news!
Our developers fixed this and now the subscribe modal is translated automatically, using the locale site language, in your case is French.
Can you please confirm?
Amazing! Yes, tested in English, Dutch and French and it works perfectly.
Many thanks for this quick fix!
Hey @ravanh – thanks for the confirmation and I’m glad we were able to help.
If you have a moment, would you like to leave a review of the plugin here?
Thank you for using Jetpack!
