Hi @vitorlofonseca,
Initially, the site displayed as you described, but after viewing it without caching, it appeared correctly. You can check out this screencast for reference.
I recommend trying the same steps on your end and checking it without any caching plugins active.
@aidasj7, could you please clarify if the issue arises with the Omnisend plugin active, or is it specific to the mobile menu toggle? If it’s unrelated to Omnisend, I suggest following the same steps.
Hope this helps!
Kind regards,
Aradhy 😊
@bsfaradhy this behaviour is not a rule. I’m opening my website in icognito mode, and even doing this, it’s not working
@bsfaradhy It appears you’re asking for access to a user site. I’m am 100% sure you mean well but please never ask for credentials, or site login access, on these forums.
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
@moderator Thank you for the reminder and guidance. I acknowledge and appreciate the thorough explanation. I’ll make sure to adhere closely to the forum guidelines and use alternative methods to assist users without asking for site credentials.
Hi @vitorlofonseca, could you please reach out to us through our Support Portal, so we can have a closer look at your site? Please make sure to provide all the details and also link to this thread.
Once you open a ticket, please mark this thread as Resolved.
Kind regards,
Aradhy 😊
