Internal server error.

  • Resolved Herman Karssen

    (@cysoon)


    1 year, 9 months ago

    When I start a malware scan manually, I’m getting this error at “Updating statuses for the approved files”.

    The error occurred
    Internal server error.
    Stage: get_approved_hashes

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    1 year, 9 months ago

    Hello @cysoon,

    Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

    This option will reset all plugin settings. Don’t forget to insert your access key.

    Did it help?

    Thread Starter Herman Karssen

    (@cysoon)

    1 year, 9 months ago

    Hello Dimitry,

    No, it didn’t help… Complete Deactivation, Save. Deactivated the plugin and activated it.
    I’m getting the same error.

    The website is giving almost every half hour the status code: 500 – Internal Server Error. And I have the feeling that it started after the update to the latest version. But not sure.

    Thanks in advance!

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    1 year, 9 months ago

    Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
    https://cleantalk.org/my/support/open

    Thread Starter Herman Karssen

    (@cysoon)

    1 year, 9 months ago

    Quick response and problem was solved quickly.

    We’ve fixed the issue by increasing your PHP memory limit to 256 MB.

    Thanks Cleantalk!

Viewing 4 replies - 1 through 4 (of 4 total)

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