Hello @pawsomebeads, thanks for reaching out.
Looking at the screenshot, I can see a reload button. Could you please confirm what happens once the reload button is clicked?
This issue now seems to be linked to the GenerateBlocks plugin. However, if I deactivate this it completely impacts the design and look of by website, which uses the various blocks.
As you’ve mentioned above, the issue seems to be related to a plugin. Does deactivating the plugin show the Analytics data?
You can make a clone of your site by creating a staging site and troubleshooting the issue further on the staging site. You can switch to a default theme like Storefront and have your active plugins and check if the same issue exists once the theme is switched. Here are details on how to run a conflict test.
Looking forward to assisting you further.
Hello thanks for your reply. The reload button doesn’t fix the error, just refreshes and same issue persists with the analytics not displaying.
I’ll give your suggestion above a try with cloning the site.
Thanks
Hi @pawsomebeads,
Hello thanks for your reply. The reload button doesn’t fix the error, just refreshes and same issue persists with the analytics not displaying.
I’ll give your suggestion above a try with cloning the site.
Please keep us posted of how the tests goes. I’ll leave you with a quick guide and some important considerations that’ll help with troubleshooting this through a conflict test.
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.
Some important considerations:
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.
— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.
You can find more about this in this guide.
Please let us know about your findings.
Thanks!
-OP
Hi, I created a staging site and deactivated the GenerateBlocks and GenerateBlocks Pro plugins and this resolved the issue of the analytics not displaying, but created further issues as these plugins’ blocks has been used across the website and this has completely changed how the website pages displays content.
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This reply was modified 2 years, 4 months ago by
pawsomebeads.
Hi @pawsomebeads
In this case, it would be best to reach out to the Generate Blocks’s developers for further assistance. Since this is a third-party plugin which we don’t provide support for (please see our Support Policy).
I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.
Hi there 👋 ,
We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.
All the best,
Omar
