Plugin transition

(@redwiper)

We have gone through everything in your documentation, but the problem still persists. Can you assist us?

Plugin Support

(@jarryd-long)

Unfortunately this is site and account specific, and typically caused by credentials being used in the wrong environment (live or sandbox).

Please note that live and staging credentials can’t be entered together – when switching to a Live environment, new credentials should be obtained from PayPal.

If the issue persists, please can you provide us with your Site Health information for your WordPress site so that we can look further into this and check if there’s anything out of the ordinary? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

Navigate to Tools > Site Health in the WordPress admin.
Click on the “Info” tab.
Click the button to “Copy site info to clipboard”.

The entire output of your Site Health is now copied to your clipboard. You can then copy it into a reply here.

Thread Starter

(@redwiper)

wp-core

version: 6.4.3
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 263
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/dunefe/public_html
wordpress_size: 4.59 GB (4928054851 bytes)
uploads_path: /home/dunefe/public_html/wp-content/uploads
uploads_size: 372.25 GB (399702273555 bytes)
themes_path: /home/dunefe/public_html/wp-content/themes
themes_size: 643.44 KB (658884 bytes)
plugins_path: /home/dunefe/public_html/wp-content/plugins
plugins_size: 116.00 MB (121631370 bytes)
database_size: 41.40 MB (43405951 bytes)
total_size: 377.00 GB (404796024611 bytes) wp-dropins (1)

maintenance.php: true wp-active-theme

name: Hello Elementor Child (hello-theme-child-master)
version: 1.0.1
author: Elementor Team
author_website: https://elementor.com/
parent_theme: Hello Elementor (hello-elementor)
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/dunefe/public_html/wp-content/themes/hello-theme-child-master
auto_update: Disabled wp-parent-theme

name: Hello Elementor (hello-elementor)
version: 2.8.1 (latest version: 3.0.1)
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
theme_path: /home/dunefe/public_html/wp-content/themes/hello-elementor
auto_update: Disabled wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled wp-plugins-active (21)

301 Redirects: version: 2.73, author: WebFactory Ltd, Auto-updates disabled
Advanced Custom Fields: version: 6.2.0, author: WP Engine (latest version: 6.2.6.1), Auto-updates disabled
Autoptimize: version: 3.1.8.1, author: Frank Goossens (futtta) (latest version: 3.1.10), Auto-updates disabled
Classic Editor: version: 1.6.3, author: WordPress Contributors, Auto-updates disabled
Contact Form 7: version: 5.8, author: Takayuki Miyoshi (latest version: 5.8.7), Auto-updates disabled
Custom Permalinks: version: 2.5.2, author: Sami Ahmed Siddiqui, Auto-updates disabled
Custom Post Type UI: version: 1.14.0, author: WebDevStudios (latest version: 1.15.1), Auto-updates disabled
Ele Custom Skin: version: 3.1.7, author: Dudaster.com, Auto-updates disabled
Elementor: version: 3.15.2, author: Elementor.com (latest version: 3.19.2), Auto-updates disabled
Elementor Pro: version: 3.14.1, author: Elementor.com (latest version: 3.19.2), Auto-updates disabled
Essential Addons for Elementor: version: 5.8.6, author: WPDeveloper (latest version: 5.9.9), Auto-updates disabled
IP2Location Country Blocker: version: 2.32.2, author: IP2Location (latest version: 2.34.2), Auto-updates disabled
Make Column Clickable Elementor: version: 1.4.0, author: Fernando Acosta, Auto-updates disabled
Media Sync: version: 1.3.1, author: Erol Živina (latest version: 1.4.1), Auto-updates disabled
MemberPress Basic: version: 1.11.24, author: Caseproof, LLC, Auto-updates disabled
MemberPress Elementor Content Protection: version: 1.0.6, author: Caseproof, LLC (latest version: 1.0.7), Auto-updates disabled
Paid Memberships Pro: version: 2.12.10, author: Paid Memberships Pro, Auto-updates disabled
Search & Filter: version: 1.2.16, author: Code Amp, Auto-updates disabled
Wordfence Security: version: 7.10.3, author: Wordfence (latest version: 7.11.1), Auto-updates disabled
WP Rollback: version: 1.7.3, author: GiveWP.com (latest version: 2.0.6), Auto-updates disabled
Yoast SEO: version: 20.13, author: Team Yoast (latest version: 22.0), Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 768M
upload_max_filesize: 222M
max_effective_size: 222 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown wp-server

server_architecture: unknown
httpd_software: Apache
php_version: 7.2.34 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 60
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 222M
php_post_max_size: 768M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-02-13T08:58:26+00:00
utc-time: Tuesday, 13-Feb-24 08:58:26 UTC
server-time: 2024-02-13T08:58:24+00:00 wp-database

extension: mysqli
server_version: 5.7.44-cll-lve
client_version: 5.7.40
max_allowed_packet: 268435456
max_connections: 300 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/dunefe/public_html/wp-content
WP_PLUGIN_DIR: /home/dunefe/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-02-13 09:17:26) |
pmpro_cron_expiration_warnings (2024-02-13 09:17:27) |
pmpro_cron_admin_activity_email (2024-02-13 10:30:00) |
pmpro_cron_delete_tmp (2024-02-13 10:30:00) |
pmpro_cron_stripe_subscription_updates (2024-02-13 13:17:26) |
pmpro_cron_credit_card_expiring_warnings (2024-03-11 01:17:26) |
pmpro_license_check_key (2024-03-11 01:17:26)
pmpro-gateway: PayPal Express [paypalexpress]
pmpro-gateway-env: Sandbox/Testing [sandbox]
pmpro-orders: 2 orders
pmpro-discount-codes: 0 discount codes
pmpro-sessions:
session_status: Active
pmpro-membership-levels: {
"1": {
"id": "1",
"name": "29 days",
"description": "",
"confirmation": "",
"initial_payment": 29,
"billing_amount": 29,
"cycle_number": "1",
"cycle_period": "Month",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0"
},
"2": {
"id": "2",
"name": "79 days",
"description": "",
"confirmation": "",
"initial_payment": 79,
"billing_amount": 79,
"cycle_number": "1",
"cycle_period": "Month",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": ""
}
}
pmpro-custom-templates: No template overrides
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: Off
pmpro-pages:
account: https://dunefeet.com/membership-account/
billing: https://dunefeet.com/membership-account/membership-billing/
cancel: https://dunefeet.com/membership-account/membership-cancel/
checkout: https://dunefeet.com/membership-account/membership-checkout/
confirmation: https://dunefeet.com/membership-account/membership-confirmation/
invoice: https://dunefeet.com/membership-account/membership-invoice/
levels: https://dunefeet.com/membership-account/membership-levels/
login: https://dunefeet.com/login-2/
member_profile_edit: https://dunefeet.com/membership-account/your-profile/
pmpro-library-conflicts: No library conflicts detected.
pmpro-outdated-templates: No outdated templates detected.
pmpro-current-site-url: https://dunefeet.com
pmpro-recorded-site-url: https://dunefeet.com
pmpro-pause-mode: Disabled

https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash

Plugin Support

(@jarryd-long)

Thank you for your feedback. Nothing seems to stand out in your Site Health as to why this could be happening.

I would recommend resetting all of your PayPal Express credentials and starting from scratch – remove the credentials from the PMPro settings and save, then login to PayPal and follow the same steps here https://www.paidmembershipspro.com/gateway/paypal/enable-express-checkout/ to first delete your credentials and then generate a new set.

Remember that if you login with your own PayPal account you are automatically generating LIVE credentials. You need to register a sandbox account if you want to generate SANDBOX credentials. Both can’t be created from the same account.

Thread Starter

(@redwiper)

https://prnt.sc/TzrVVfMvFUjW

Thank you for your reply.

Please check the following screenshot of what we have in PayPal once we create an API: https://prnt.sc/TzrVVfMvFUjW

As you can see, in API credentials, we have App Name, Client ID, and Secret Key 1, and in Sandbox account info, we have Sendbox URL, region, email, and password.

Based on the plugin, I need:

Gateway Account Email
API Username
API Password
API Signature

Please assist with assigning corresponding values to the plugin.

Thank you for your fast response.

Plugin Support

(@jarryd-long)

The credentials in the screen won’t work for our integration.

Please login to PayPal, then navigate to this page – https://www.paypal.com/businessmanage/account/accountAccess/unifiedsettings/apiaccess

From there, click on the NVP/SOAP API Integration (Classic) tab – a popup should show up where. a set of credentials will be available for you to enter into PMPro.

Plugin Support

(@jarryd-long)

Because there have not been any recent updates to this topic, we will be changing the status to resolved.

If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://wordpress.org/support/plugin/paid-memberships-pro/reviews/

Thread Starter