Can’t Complete Setup – Stuck At “Select Subscriber Group”

  • caffeineandconquer

    (@caffeineandconquer)


    2 years, 2 months ago

    Hi there,

    I just installed the Mailerlite Woocommerce Integration plugin and can’t complete setting it up due to some error. I created the API key token and saved it successfully, however, in the next section for “select subscriber group” it doesn’t import and move forward. I created a specific subscriber group and hit “start import”. It appears to start and then drops off, the popup disappears, and nothing happens. I can’t move forward.

    Also when I select the link at the bottom for “Click here for an advanced troubleshooting.” it just tells me “Couldn’t fetch error log”.

    I would like to send a “next steps” email to those who purchase one of my packages, but I seems to have run into some bugs.

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author MailerLite

    (@mailerlite)

    2 years, 1 month ago

    Hi @caffeineandconquer,

    We apologize for the delay, but does the problem persist? If so, could you share with us your account name? Also, could you check if there is any error in the browser console you could share with us?

    Thank you,
    MailerLite Team

    braddarden

    (@braddarden)

    2 years, 1 month ago

    I am currently having this exact same problem. I don’t see any errors in the debug log either. WordPress, Blocksy theme and Woo-MailerLite plug in versions are all up to date.
    My account name with MailerLite is Darden’s Gardens Inc.

    Thank you,

    Brad

    Edit: I reset my woo integration again an now the plugin seems to be working. Not sure if this will be resolved for other though.

    • This reply was modified 2 years, 1 month ago by braddarden.
Viewing 2 replies - 1 through 2 (of 2 total)

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