Reset password link invalid error

  • Resolved rm19

    (@rm19)


    2 years, 5 months ago

    It appears that we are using Solid Security Pro version 8.1.0 and encountering an issue. When attempting to reset the password from the Paid Memberships Pro (PMPro) login page, we receive the reset email with a link. However, upon clicking the link, we consistently encounter the error message “Your reset password key is invalid.” Disabling the plugin resolves the issue, and everything works fine. The problem arises when using PHP version 8 and PMPro version 2.12.4. You are seeking a solution to this problem.

    • This topic was modified 2 years, 5 months ago by rm19.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 5 months ago

    Hi @rm19, thanks for reaching out. We’re happy to help!

    There seems to be a conflict with how the PMPro handles the password reset method. Do you have the Solid Security Hide Backend feature enabled? If so, does the error persist when you deactivate it?

    If you’re not using HBE and still getting the error, can you try this workaround from the PMPro author: https://wordpress.org/support/topic/your-reset-password-key-is-invalid-3/ and see if it helps?

    Hope this helps, and let us know how it goes!

    Thread Starter rm19

    (@rm19)

    2 years, 5 months ago

    yes we enable Hide Backend feature.

    Thread Starter rm19

    (@rm19)

    2 years, 5 months ago

    What is the disadvantage if we disable Hide Backend feature.

    Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 5 months ago

    @rm19 I see. If you turn OFF the HBE feature, does the error go away? If not, please still try the workaround from the PMPro thread.

    There isn’t a disadvantage if you don’t use this feature because it is “security through obscurity”. You can read more about that here. Instead, you can use other security methods such as Two-Factor, Firewall, Strong Passwords, and CAPTCHA to protect your site.

    Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 5 months ago

    Hi @rm19, I hope the information provided helped resolve the issue.

    Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Thank you!

    Thread Starter rm19

    (@rm19)

    2 years, 4 months ago

    hii @shanedelierrr, the information provided by you is helped to me to resolve my issue. Thank you so much to quick response to me.

    Plugin Support chandelierrr

    (@shanedelierrr)

    2 years, 4 months ago

    @rm19 I’m delighted to hear that! You’re most welcome, and I hope you can give us a kind review here.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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