Hi @unwantedlife
I took a look at several posts on your site and did not see any errors in the comment section. Are you still having this issue?
Could you share a screenshot so we can see what you’re describing? You can create screenshots using something like Snipboard: https://snipboard.io/ or Imgur: https://imgur.com and post the link in a reply here.
Hi there again!
Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
it doesn’t seem to have happened again, but then I haven’t checked as I don’t often look at the comment box on my own blog
Hi @unwantedlife –
Since it appears to be working, I’m going to mark this thread as resolved. If you have additional questions about Jetpack in the future, feel free to open a new thread.
this is my third report of comment box issues in less than a week. So how is that “working”?
“The web page at data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==?replytocom=11857 might be temporarily down or it may have moved permanently to a new web address”
Hey @unwantedlife,
Could you send us a screenshot of the comment box issues that you’re seeing? You can create screenshots using something like Snipboard: https://snipboard.io/ or Imgur: https://imgur.com and post the link in a reply here.
I did notice that the anti-spam plugin that you’re using on your site hasn’t been tested with WordPress since v. 5.5.13. Unsupported plugins can cause unexpected behavior with Jetpack’s comments feature. You may want to try disabling this plugin to see if this resolves the issue.
Hello @unwantedlife,
Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
still doesn’t work
The web page at data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==?replytocom=11980 might be temporarily down or it may have moved permanently to a new web address.
using opera instead of chrome I get this error message while trying to comment instead of a working comment box. When will you fix this issue?
“Web page not available
The web page at data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==?replytocom=12125 could not be loaded because:net::ERR_INVALID_URL”
are you going to fix your comment box or not?
Hi there,
We already mentioned the next two items, but please answer them so we can understand more about the problem:
- Could you send us a screenshot of the comment box issues that you’re seeing? You can create screenshots using something like Snipboard: https://snipboard.io/ or Imgur: https://imgur.com and post the link in a reply here.
- I did notice that the anti-spam plugin that you’re using on your site hasn’t been tested with WordPress since v. 5.5.13. Unsupported plugins can cause unexpected behavior with Jetpack’s comments feature. You may want to try disabling this plugin to see if this resolves the issue.
I sent a comment in your last comment and I didn’t get any issues. Let us know when this error occurs and the two items above.
Thanks!
what are you hoping to see in a screenshot that is different from me copying and pasting the exact message it says where the comment back should be?
i don’t have an antispam active on my site
as I said before, when you click reply to an existing comment, that’s usually what triggers the problem with the comment box, if the comment box isn’t already displaying the error
https://drive.google.com/drive/folders/1TSPcyCFM7CXlE7ifOcEd_Ok2sbQgONLF
screenshots taken while using Chrome, DuckDuckGo, and Opera
I’ve also chucked in a video
(@unwantedlife)
2 years, 4 months ago
“The web page at data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==?replytocom=11786 might be temporarily down or it may have moved permanently to a new web address”
The page I need help with: [log in to see the link]